Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: 

This topic contains 11 replies, has 2 voices.

Last updated by Bigul 10 months ago.

Assisted by: Bigul.

Author Posts
September 15, 2023 at 6:26 am #14400677

colasB

I am trying to: change wrong links on the french menu

Link to a page where the issue can be seen: hidden link should be hidden link

I expected to see:

Instead, I got: Everytime we change a link for the french website, it doesnt work. Every changes are not taking into account. Seems like we are losing rpecious time by doing the same modifications over and over, and the next day when we check if everything is okay, there is a new issue and a wrong link. We are running marketing campaign on the french market and it's not acceptable that we spend so much time on the translations to have this kind of issues. Please help us by resolving this as quickly as you can.

September 18, 2023 at 7:47 am #14409715

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Sorry for the late response because of the weekend.

We hope you are using WPML Advanced Translation Editor for translating the posts/page and following this documentation for translating the links.

https://wpml.org/announcements/2020/02/translating-links-with-advanced-translation-editor/

If the problem remains, please let us know the exact steps to reproduce the issue on your site. It would be great if you could share a screencast for a better understanding of the bug.

--
Thanks!

Bigul

September 18, 2023 at 3:15 pm #14413633

colasB

Please find attached screenshots showing you the modifications I made following the article you sent me. Changes are not taken into account, and I don't understand why...
I wrote the right url in french on Navigation 2, but once I'm in the French Home and I click on "Destinations", I arrive in the English url. Same for the "Destinations > Panama" and every page on the blog. I recorded a video showing you what I did but I cannot upload it here...

Capture d’écran 2023-09-18 à 17.14.11.png
Capture d’écran 2023-09-18 à 17.13.54.png
September 18, 2023 at 5:00 pm #14414349

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information sharing policies.

https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

hidden link

Please use Google Drive or Dropbox for sharing the screencast.

--
Thanks!

Bigul

September 19, 2023 at 8:22 am #14417125

colasB

Here is the link to the video: hidden link

September 19, 2023 at 1:20 pm #14419861

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the credentials and Screencast URL. Please grant us access to view the Screencast.

--
Thanks!

Bigul

September 20, 2023 at 10:47 am #14429309

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

This requires more testing. Please allow me to make a copy of your site using the All-in-One WP Migration for debugging the issue on my local server. So we can troubleshoot the bug without affecting your live site.

--
Thanks!

Bigul

September 20, 2023 at 11:37 am #14429761

colasB

Hi Bigul,

That's okay.
Thanks for your assistance, we are waiting for your expertise as we need to resolve this as quickly as possible. Thanks again.

September 20, 2023 at 4:28 pm #14432359

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the permission. I made a copy of the site, will debug it further, and get back to you soon. Please wait.

--
Thanks!

Bigul

September 21, 2023 at 10:09 am #14437243

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Please check the following screencast. I am not able to reproduce the issue exactly in my local copy or on your site now. It looks like a cache issue. So please clear all types of caches and make sure the issue exists or not.

hidden link

--
Thanks!

Bigul

September 21, 2023 at 8:26 pm #14442211

colasB

Hi Bigul, it seems that it works right now. Seems like it was the "https" search on the translate management tool that we didn't do. Thank you very much for your help. We'll keep you inform if everything is okay once we did all pages with your process. Thanks again.

September 22, 2023 at 7:28 am #14443897

Bigul
Supporter

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the feedback. Happy to know you are getting the expected results now. Please feel free to ping us if you need any further assistance with WPML. We are happy to help always.

--
Thanks!

Bigul

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.