Moved Site to New Domain - WPML No Longer Working

This thread is resolved. Here is a description of the problem and solution.

Problem:
After moving the site to a new domain and updating URLs in the database, the Translation Dashboard displays as a blank page, and content translation is not possible. The issue persists even after switching themes.
Solution:
1. Check for a fatal error due to a missing file in the active theme (Betheme Child). If the problem continues when using the parent theme, it might still be related to WPML's Translation Dashboard template.
2. Ensure all plugins are up-to-date by visiting https://online-casino-nigeria.ng/wp-admin/update-core.php
3. Clear the cache memory.
4. Address any writing permission issues in the .htaccess file as indicated here: https://online-casino-nigeria.ng/wp-admin/options-permalink.php
5. If the problem remains unresolved, consider setting up a staging site using the WP Staging plugin and share the staging site credentials for further investigation.

If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/, verify you have the latest versions of themes and plugins, and consider opening a new support ticket at WPML support forum for further assistance.

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Tagged: Not WPML issue

This topic contains 30 replies, has 0 voices.

Last updated by Carlos Rojas 3 months, 2 weeks ago.

Assisted by: Carlos Rojas.

Author	Posts
January 5, 2026 at 9:12 am #17703021
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, I suspect that the cause of this issue was the migration process. Can you migrate the site again using the All-In-One WP Migration plugin or Duplicator plugin and check if the issue has disappeared?
January 5, 2026 at 9:25 am #17703058
peterB-149	But I have already switched the site over to the new domain, how am I supposed to migrate the site again?
January 5, 2026 at 10:24 am #17703330
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Oh, I understand. In this case, I think the best scenario would be to completely uninstall WPML and then reinstall it. To do this, I will need your confirmation that there is no translated content and that you authorize me to reinstall the WPML plugins. Please confirm you have created a full site backup that you can restore if necessary.
January 5, 2026 at 11:21 am #17703538
peterB-149	There is translated content, I was using WPML on the previous domain. I have already taken a current backup.
January 5, 2026 at 11:32 am #17703562
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Ok, so in this case, uninstalling and installing the WPML plugins won't work. Do you authorize me to create a copy of the site to escalate this ticket to our 2nd tier of support?
January 5, 2026 at 12:14 pm #17703922
peterB-149	Yes I give you authorisation.
January 5, 2026 at 12:26 pm #17703934
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Thank you very much for your authorization. I have created a copy of the site and escalated this ticket ot our 2nd tier of support, where our specialists will take a deeper look at the issue and will try to isolate its cause. I will get back to you as soon as I get an answer.
January 5, 2026 at 12:53 pm #17703997
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Please follow these steps suggested by our 2nd-tier specialists: On the client site, I see that some scripts are attempted to be loaded from a different domain that is not resolved - online-casino-india.in This could be happening, for example, if the scripts were cached and processed by WPRocket and the folder is not writable. So I suggest fixing the WPRocket config and removing the cache folder. At present, WPRocket complains that it cannot edit the .htaccess file rules. Can you tell me the results of the steps mentioned above?
January 5, 2026 at 1:47 pm #17704113
peterB-149	Can you please clarify exactly what you want me to do with WPRocket?
January 6, 2026 at 10:58 am #17706334
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, As my previous message stated, you need to fix the problem with WPRocket so it can edit the .htaccess file and delete the cache folder.
January 6, 2026 at 1:27 pm #17706755
peterB-149	I deleted the cache files, however I can't see any message about an issue with the htaccess file?
January 7, 2026 at 9:30 am #17708768
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi, You can see the error message related to the .haccess file in the permalinks page hidden link or in the banners of the WordPress dashboard hidden link
January 8, 2026 at 12:09 pm #17712701
peterB-149	I'm just speaking to WP Rocket to see what the issue is, will come back to you.
January 8, 2026 at 12:12 pm #17712704
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Great! Thank you for keeping us updated.
January 15, 2026 at 9:13 am #17732194
peterB-149	I'm doing a site restore to a previous point so that I can go back through the migration process again, will be in touch to ensure that the proper steps are taken.