The client is experiencing an issue with the multicurrency plugin where switching from the main currency to a different one results in the price being rounded to the nearest tenth without changing the currency.

We recommend checking the currency configuration according to our documentation here: <a href="https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/">Multi-Currency Support for WooCommerce</a>. Additionally, we suggest clearing the Object Cache and disabling any optimization plugins temporarily to see if they are affecting the price display. If the problem continues, we advise deactivating all plugins except for WPML, WooCommerce Multilingual, String Translation, and WooCommerce. Then, check the currency switch functionality again. If this resolves the issue, reactivate the other plugins one by one, checking the currency display after each to identify the problematic plugin. If this solution does not seem relevant or if you need further assistance, please <a href="https://wpml.org/forums/forum/english-support/">open a new support ticket</a> with us.

Multicurrency not working

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This topic contains 1 reply, has 2 voices.

Last updated by Prosenjit Barman 1 year, 6 months ago.

Assisted by: Prosenjit Barman.

Author	Posts
November 21, 2023 at 9:23 pm #14891273
karolK-12	Hi, the multicurrency plugin is not working. When switching from main currency to a different one, it just rounds up the price to the nearest tenth without even changing the currency.
November 23, 2023 at 10:52 am #14906707
Prosenjit Barman WPML Supporter since 03/2023 Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00)	Hello There, Thanks for contacting WPML Support. I have checked and understand the issue you're having Could you please check the documentation below and ensure that the currencies have been configured correctly? - https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/ I also would like to inform you that upon reviewing the WPML Debug Information, I noticed that Object Cache and other optimization plugins are active on your site. Please be informed that these may cause difficulties in displaying prices accurately. Could you please clear the caches and, if possible, disable caching temporarily and check again? If the issue persists even after that, please deactivate all plugins from your site except for WPML, WooCommerce Multilingual, String Translation, and WooCommerce and check again. If that solves the issue, start activating the plugins one by one and after activating each, check whether the price is showing correctly or not when you switch currency. In this way, you'll be able to pinpoint what exactly causing the issue. Please let me know the update. I will be happy to help if you need further assistance in this matter. Best regards, Prosenjit