apricoG
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Hi, I just try again but when I go to account/sites/ I'm unable to delete existing yellowbrickgames.ca existing site key... I tried to create a new one but I can't create a new one while an other account have the same url....
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Carlos Rojas
WPML Supporter since 03/2017
Languages:
English (English )
Spanish (Español )
Timezone:
Europe/Madrid (GMT+02:00)
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Hi,
Thank you very much for your message and for sharing the screenshot.
Please access your site's backend (hidden link) and click on the 'Get a key for this site' link that appears in the warning message. Then check if you can get a new key for the site.
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apricoG
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Ok, they give me the same key then before.
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apricoG
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and Jobs still cannot be loaded...
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Carlos Rojas
WPML Supporter since 03/2017
Languages:
English (English )
Spanish (Español )
Timezone:
Europe/Madrid (GMT+02:00)
|
Hi,
After consulting this issue with my colleagues, we found out why you can't delete the key and get a new one:
"Because the End User who is the current owner of the domain has an active account and he was not the one requesting this disconnection we can not honor this request from the developer"
So, to get a new registration key, you will need to contact the end user who has the site registered in his/hers account.
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apricoG
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my client went to https://wpml.org/account/sites/ and the only thing that he was able to view is an icon of a flag, to buy credit for translation.... I'm waiting news about them if they have another access to this account with more privilege but I doubt it's possible.
then...
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Carlos Rojas
WPML Supporter since 03/2017
Languages:
English (English )
Spanish (Español )
Timezone:
Europe/Madrid (GMT+02:00)
|
Please ask your client to share a screenshot of https://wpml.org/account/sites/
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apricoG
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I just realized that the url start with http and not https, maybe its not helping ?
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Carlos Rojas
WPML Supporter since 03/2017
Languages:
English (English )
Spanish (Español )
Timezone:
Europe/Madrid (GMT+02:00)
|
Yes, that URL starts with HTTP, instead of HTTPS, but your client is active and is the one who has the site registered under his account, which means the client is the one who can create a new registration key.
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apricoG
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Ok Carlos, and how my client can remove this site ? yesterday we try but coul'nt !
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Carlos Rojas
WPML Supporter since 03/2017
Languages:
English (English )
Spanish (Español )
Timezone:
Europe/Madrid (GMT+02:00)
|
Hi there,
After consulting my colleagues about this issue, they confirmed that the end user cannot change the site key, but they can change the URL of the site. So, in this scenario, I kindly ask you to tell your client to change the URL of the site from HTTP to HTTPS.
Then, remove the registration key from the site and register it again with the same key.
Can you tell me if the issue has disappeared?
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apricoG
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...no, it is not disappeared. The correct url have been entered into WPML account, I unregistred and registered again, empty Chrome cache, page Translation take longer to load but finally display the same error code: Jobs could not be loaded
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Carlos Rojas
WPML Supporter since 03/2017
Languages:
English (English )
Spanish (Español )
Timezone:
Europe/Madrid (GMT+02:00)
|
Hi there,
In this log: hidden link you can see that the cause of the problem is that the key used to register the site is incorrect.
Can you ask your client to share a screenshot of https://wpml.org/account/sites/
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apricoG
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ok, actually, its the same key then we were always using. No change.... strange.
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