Hi, I just try again but when I go to account/sites/ I'm unable to delete existing yellowbrickgames.ca existing site key... I tried to create a new one but I can't create a new one while an other account have the same url....
Hi,
Thank you very much for your message and for sharing the screenshot.
Please access your site's backend (hidden link) and click on the 'Get a key for this site' link that appears in the warning message. Then check if you can get a new key for the site.
After consulting this issue with my colleagues, we found out why you can't delete the key and get a new one:
"Because the End User who is the current owner of the domain has an active account and he was not the one requesting this disconnection we can not honor this request from the developer"
So, to get a new registration key, you will need to contact the end user who has the site registered in his/hers account.
my client went to https://wpml.org/account/sites/ and the only thing that he was able to view is an icon of a flag, to buy credit for translation.... I'm waiting news about them if they have another access to this account with more privilege but I doubt it's possible.
then...
Yes, that URL starts with HTTP, instead of HTTPS, but your client is active and is the one who has the site registered under his account, which means the client is the one who can create a new registration key.
After consulting my colleagues about this issue, they confirmed that the end user cannot change the site key, but they can change the URL of the site. So, in this scenario, I kindly ask you to tell your client to change the URL of the site from HTTP to HTTPS.
Then, remove the registration key from the site and register it again with the same key.
...no, it is not disappeared. The correct url have been entered into WPML account, I unregistred and registered again, empty Chrome cache, page Translation take longer to load but finally display the same error code: Jobs could not be loaded
