This thread is resolved. Here is a description of the problem and solution.
English summary
Issue:
The client cannot use their machine translation credits on their website and cannot assign credits to one of the websites they license with WPML. Despite having credits available, the system appears to be stuck on an older version of the site, and does not allow credits to be assigned to the correct account.
Solution:
1. Visit this page and delete the current site key.
2. Generate a new key for your site.
3. Go to your website backend > Plugins > Add New > Commercial > UNREGISTER WPML from the old key > REGISTER WPML again with the new key.
4. You should now be able to add the credits to your site by following the steps at this documentation.
If after following these steps you still have problems, please open a new support ticket in our support forum.
---
Spanish Summary
Problema:
El cliente no puede utilizar sus créditos de traducción automática en su sitio web y no puede asignar créditos a uno de los sitios web que tiene licencia con WPML. A pesar de tener créditos disponibles, el sistema parece estar atascado en una versión anterior del sitio, y no permite la asignación de créditos a la cuenta correcta.
Solución:
1. Visite esta página y elimine la clave del sitio actual.
2. Genere una nueva clave para su sitio.
3. Vaya al backend de su sitio web > Plugins > Añadir nuevo > Comercial > DESregistre WPML de la clave antigua > REGISTRE de nuevo WPML con la nueva clave.
4. Ahora debería poder agregar los créditos a su sitio siguiendo los pasos en esta documentación.
Si después de seguir estos pasos aún tiene problemas, por favor, abra un nuevo ticket de soporte en nuestro foro de soporte.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 4 replies, has 2 voices.
Last updated by Mihai Apetrei 10 months ago.
Assisted by: Mihai Apetrei.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.