[Resolved] Only one language for ecoomerce website

Hi there,

Thanks for your contact!

Have you enabled the displaying of the English version for your user, following this method? https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/#sending-content-to-translation-for-languages-that-are-hidden

If you have and the problem persists, we might be facing an interaction issue with a third-party functionality, in this case:

- Deactivate all the plugins that are not related to WPML
- Switch for a moment to a WordPress default theme like Twenty Twenty-one
- If the issue is gone, activate one by one to see with which one there is an interaction issue

Could you please tell me the results of this investigation? Also, can you enable the debug mode? Just add the following code in your wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check the following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder. If you locate it there, kindly send us the last lines here in the ticket.

Regards,
Mateus.

Hi there,

Thanks for your reply.

Most probably you can translate those texts using our WPML -> String Translation module. If you're unable to find them there, please try these methods: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

Now, to choose your administration language, you should go to the Users → Profile page and use the Language option in the Personal Options section. https://wpml.org/documentation/getting-started-guide/language-setup/setting-the-wordpress-administration-language/

If you're still not achieving the desired results, please point us to some examples (and screenshots, if possible), so that we can check it better.

Looking forward to your reply. Thank you.

Hi there,

Thanks for your reply.

That is right, you need to complete the setup, and add at least one second language. Please check our doc related: https://wpml.org/documentation/getting-started-guide/language-setup/

As a workaround, after completing the wizard setup, you can remove this second language later in WPML -> Languages -> Site Languages -> Add / Remove languages. But having only one language can create issues, for example, it won't be possible to access the 'WPML -> Theme and plugins localization' and 'WPML -> Media Translation' sections.

Alternatively, you can just hide this second language: https://wpml.org/documentation/getting-started-guide/language-setup/hiding-languages-on-the-front-end/

These are our only options here, I'm afraid. Please review them out and let me know if you still have doubts. Thank you.