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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are using the Vodka Snack product with options created using PPOM (Product Addons & Custom Fields for WooCommerce). Although the product and its options appear correctly in both languages, the total price at checkout changes to a price without options after switching languages. This issue causes the product price to reset to the base price without the selected options every time the language is changed.
Solution:
We recommend checking the solution provided in a similar case discussed in our forum. You can find the detailed steps and explanations here: https://wpml.org/forums/topic/switching-the-language-on-the-checkout-page-the-product-price-resets-to-the-base-price-without-the/

If this solution does not resolve your issue or seems outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum: https://wpml.org/forums/forum/english-support/

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This topic contains 2 replies, has 1 voice.

Last updated by Dražen 2 days, 1 hour ago.

Assisted by: Dražen.

Author Posts
February 28, 2025 at 9:39 am #16759792

wirawatL

Background of the issue:
I am trying to use the Vodka Snack product with options created using PPOM (Product Addons & Custom Fields for WooCommerce). The product and its options appear correctly in both languages. The issue occurs on the checkout page when switching languages. Link to a page where the issue can be seen: hidden link

Symptoms:
The total price at checkout changes to a price without options after the translation. When switching the language on the checkout page, the product price resets to the base price without the selected options. Switching the language again restores the full price, but the issue happens every time the language is changed.

Questions:
Why does the product price reset to the base price without options when switching languages on the checkout page?
How can I ensure the total price at checkout remains the same, including the selected product options, regardless of the language switch?

March 1, 2025 at 5:19 am #16763228

wirawatL

Where is the support ? can any one reply ??

March 4, 2025 at 8:36 am #16771889

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+01:00)

Hello,

Thanks for contacting us.

I see my collegue already replied to you in other ticket with correct reply:

- https://wpml.org/forums/topic/switching-the-language-on-the-checkout-page-the-product-price-resets-to-the-base-price-without-the/

I will be closing this current one, as it is a duplicate ticket.

Regards,
Drazen