Original language section is italian, instead of english

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WordPress 6.7 has introduced a new issue that impact translations, please update WooCommerce and WPML to the latest versions before you report issues. More about this here - https://wpml.org/errata/php-error-wp-6-7-notice-function-_load_textdomain_just_in_time-was-called/

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Supporter timezone: Asia/Singapore (GMT+08:00)

Tagged: ATE

This topic contains 34 replies, has 0 voices.

Last updated by Kor 1 week, 3 days ago.

Assisted by: Kor.

Author	Posts
October 29, 2024 at 8:48 am #16340776
Vladimir	Well, the frontend is in french, there is no way that client will retranslate everything again, this is quite a big website, and initial translation took the long time. I hope that you can find the fix for this issue that doesn't include retranslating everything, because this issue appears on more than one page.
October 29, 2024 at 8:35 pm #16344225
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Looks like we'll need to troubleshoot this further. Could you please remove the staging site and then, clone the site from the production hidden link again? I need to check and see if the fix we applied to the staging site broke the translations.
October 30, 2024 at 9:30 am #16345666
Vladimir	Hey, it's done, credentials are the same as one I provided for you initially
October 30, 2024 at 2:23 pm #16347737
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. It appears that this isn't the most recent version of the production site. I've compared hidden link with hidden link , and the staging site is completely untranslated. Could you please provide me with the latest clone of the production site? This will allow me to investigate further and escalate the issue for you.
October 30, 2024 at 7:03 pm #16348901
Vladimir	Here is the link to installer hidden link And here is to duplicator file: hidden link
October 30, 2024 at 7:05 pm #16348902
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I'm checking the files now.
October 30, 2024 at 7:52 pm #16349037
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I can see the issue now as shown in the attached screen recording. hidden link 1. First, I checked the Norwegian translation and it's showing translation from Italain to Norwegian. 2. Then, I made minor edits to the English language 3. Retranslating it shows the correct translation from English but the Norwegian translations are all gone. I will escalate this to our 2nd Tier Support for further investigation and I will come back to you once I've feedback.
October 31, 2024 at 6:18 pm #16353112
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Just letting you know that our 2nd Tier Support is checking on this and I will come back to you once I've feedback.
November 8, 2024 at 7:28 am #16380701
Vladimir	It's been a week since that, this is really getting out of hand, do we have any news?
November 8, 2024 at 8:30 am #16380918
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, I'm still not getting a response from our 2nd Tier Support. But I've pinged our ATE managers to look into this for us. I will get back to you once I've feedback.
November 12, 2024 at 8:50 am #16391425
Vladimir	Is there any progress regarding this?
November 12, 2024 at 7:17 pm #16394329
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. We have reviewed both your staging and production sites and found that most pages are not initially translated. For example, on the German page hidden link , the content is still in English. Even when attempting to switch languages, the result remains the same, with only the Dutch language being translated. You may advise your client to continue translating the pages, as the issue of the "translated language reverting to English" is currently only affecting the homepage. Our second-tier support team will continue to investigate the homepage issue while your client can proceed with translating other pages without any problems.
November 14, 2024 at 3:46 pm #16403901
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Our 2nd Tier Support checked and it looks like the homepage was not translated correctly from English to Norwegian. But we've decided to refund 1k credits to your account so that you can retranslate the homepage into 4 languages like what you previously had. May I know where would you like me to refund the credits? To your production or staging site?
November 19, 2024 at 11:13 am #16419028
Vladimir	You can add it to our production site, how do you mean was not translated correctly, what steps weren't done properly, can you please give me a brief explanation on how to avoid that problem so I can forward it to the client? Thanks
November 19, 2024 at 2:11 pm #16420212
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Based on our records, the homepage was translated from Italian to Norwegian using the Advanced Translation Editor and it is saved in the translation memory. So when you change the default language to English, you need to retranslate the contents from English to Italian, Norwegian and etc. To prevent this from happening, please only translate the contents from English to the secondary language. Also, I've credited 1k credits to the production site here hidden link