Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that on their multilingual site, specifically the Hungarian pages, content was not displaying properly. Entrance animations were not visible, and the header navigation, although functional, was not visible. This issue was not present in the English and German versions of the site. The problem was observed only by logged-out or guest users, while logged-in users could view everything normally.
Solution:
We initially suggested checking for common issues such as cache, server, or browser problems. However, the client discovered that the issue was due to a conflict with the 'CookieYes' plugin. Once the client deactivated this plugin, the Hungarian pages began to display correctly, including the entrance animations and header navigation.

If you're experiencing similar issues, we recommend checking for any plugin conflicts by deactivating plugins one by one to see if the problem resolves. Additionally, ensure that your site's cache is cleared and that you are using the latest versions of all plugins and themes. For more detailed steps, you can refer to our documentation on troubleshooting WPML.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket with us for further assistance at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 3 replies, has 0 voices.

Last updated by attilaJ-2 1 day, 8 hours ago.

Assisted by: Kor.

Author Posts
February 25, 2025 at 8:58 am #16744401

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I kindly ask for a snapshot of the site so that I could test this on my local dev server. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

February 25, 2025 at 9:20 am #16744562

attilaJ-2

Hi Kor!

It so happened to be a fortunate coincidence, that today one off my other sites owner reported there is an issue with his site, so i chacked, and it was the same problem missing texts, i quickly checked and luckily only 2 plugins wore in both sites, one off them is cookieyes, the moment i deactivated the cookieyes plugin the site now workes as charm... So thank you very much your effort to try to resolve the issue i had.

I think from now on i will contacting with cookieyes support.

Have a great day

February 25, 2025 at 9:21 am #16744566

attilaJ-2

🙂