[Resolved] Page reverted back to untranslated

Hello,

Can you check in WPML > Settings if you have "translate everything" is enabled? if not, then please make sure that you disable the translation editor if you don't want to use the translation editor from WPML. here's how you can do so: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

If you do want to use it, then it's normal it will translate the page automatically (and you can see the undo button the first time you open it) but it will only do so if those pages weren't already translated.

Try that out first because i suspect that you were using the native WordPress editor for the translations but you never disabled the translation editor.

Let me know how it goes.

First of all, to avoid confusing, i'd like you to create a new page or product and then open it in the translation editor.

You'll see it will be translated automatically by default and will notice the borders on the translations are a dotted blue.

That's ONE type of automatic translation and will happen everytime unless you click the "undone" button and then disable that feature.

Is that the one you are seeing on your products by any chance?

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If you had everything manually translated and then you used the automatic translation, then yes, you'd have to translate it again since the manually translated content won't appear in the translation editor. I'm not sure why or in what ticket you had this advise because when i search your ticket history it seems you have been using automatic translation at least for 1 month (maybe you didn't want it back then but it was not clear from the tickets i read).

At the same time the only way i can think that would make someone advise you on doing that given your ticket history, would be to automate links translations that won't happen if you are manually translating a page, because, well, it's a manual translation. i'm sure there was a reason, so if you know when you were advise i can go back and check as well 🙂

Regards,

I'm not on chat, but at this point, i'd ask you to allow me access to your site and tell me which page was affected or maybe give me a few examples, as a reference so i can try to understand better what could've happened and give you a better suggestion on how to move forward.

I have enabled the fields for that, so you can insert all the information privately.

I suggest that you use a fake mail and assign me an admin role, so you have better control of your website (since i wouldn't be able to change my password in any way).

Regards.

Please check this video: hidden link

The only probem you have is that you hadn't translated the content using the translation editor, but manually (as you mentioned) BUT you had the "translation" mode setup with the translation editor. this has not been changed recently (i went back as far as i could from the revisions dates in the database), but i suspect you used a different method to translate the pages before.

You acn always use the revisions to go back to a different moment of the page if you want, so nothing is lost.

I would suggest that you start using the translation editor because it will make the site way easier to maintain and maybe even faster to translate/review in the future.

If you don't want that, then no problem, you can keep translating the page manually as i explained in the video and in the link i sent you a few replies ago: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/

Regards.

No no, the automatic translation that you are seeing is different, you can see the difference in the actual segments, they have a dotted border. these come from a feature called "Translation Editor by default" that we rolled out to speed up the translation process.

You can see an "undo" button on top of the page when it first gets translated (you won't see it anyore if you close and open the page, for example because you're "accepting" the translations indirectly that way).

Each user can select the "undo" button and then disable the Automatic Translation By Default as they wish.

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There isn't any way for you to see if the users are changing the settings, specially if they are set as admins since we do not track any similar actions.

However if your users are not admins, then you can select if they can or can't use the translation engines from WPML > Translation Management > Tools > overview section > "Who can translate".

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The links should be automatically translated, so i believe that if you translate them once, thy will not appear anymore and WPML will autodetect and translate the links. if they appeared is because at that moment, the links were seen as text and not a proper link. that usually happens when a link is a relative one or is missing the trailing slash at the end of it.

Regards.