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[Resolved] pay as you go migration code not available

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This topic contains 2 replies, has 2 voices.

Last updated by nickS-28 1 year, 5 months ago.

Assisted by: Prosenjit Barman.

Author Posts
June 13, 2023 at 12:11 am #13813029

nickS-28

I am trying to:

migrate credits. two WPML-registered websites

Link to a page where the issue can be seen:

hidden link

hidden link

I expected to see:

a migration code

Instead, I got:
no migration code

bug.png
June 14, 2023 at 5:07 am #13821407

Prosenjit Barman
Supporter

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support. I will be happy to assist you in this matter.

I understood that the Migration code is not showing available on your site. I have checked our Subscription management system and found that both sites have an active Pay-as-you-go subscription. Kindly be informed that if both sites have an active subscription, connecting the sites and transferring credits between them will not be possible.

In order to solve it, kindly follow the instructions mentioned in the documentation below. I hope you'll be able to get the Migration code and share credits with other sites.

- https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/#unable-to-connect-sites

Let me know if that helps or if you need further assistance in this matter.

Best Regards,
Prosenjit