pay as you go not working

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun	Mon	Tue	Wed	Thu	Fri	Sat
-	8:00 – 15:00	8:00 – 15:00	8:00 – 15:00	8:00 – 15:00	8:00 – 15:00	-
-	16:00 – 17:00	16:00 – 17:00	16:00 – 17:00	16:00 – 17:00	16:00 – 17:00	-

Supporter timezone: Europe/Rome (GMT+02:00)

Tagged: Account Issues, Credits

This topic contains 38 replies, has 1 voice.

Last updated by Alejandro 3 hours, 9 minutes ago.

Assisted by: Alejandro.

Author	Posts
July 10, 2025 at 1:34 am #17221456
yvesB-21	Background of the issue: I am trying to continue my translations, but they have stopped because the 'pay as you go' feature is not working. I need help to check my account and understand what is wrong. Symptoms: The 'pay as you go' feature is not working, causing translations to stop. Questions: What is wrong with my 'pay as you go' feature? Why have my translations stopped?
July 10, 2025 at 6:21 am #17221876
yvesB-21	Why is there no reply??
July 10, 2025 at 9:46 am #17222835
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for reaching out to WPML support. It appears that you have reached the safety limits in place to protect you from overspending and to help prevent fraud. There are two key limits: the first occurs when you spend €100, and the second when you reach €4,000 within one month. Once you reach these limits, you will be prompted to make a payment before continuing with your translations. At the end of the month, any amount you have paid will be deducted from your invoice. Have you tried clicking on “details” in your screenshot? For more information, please visit the following link: https://wpml.org/home/terms-and-conditions/#pay-as-you-go-for-automatic-translation If you do not see the payment link, please go to WPML → Translation Management. I have attached a screenshot for your reference.
July 10, 2025 at 1:24 pm #17224199
yvesB-21	I tried but i dont see anything like that
July 10, 2025 at 1:35 pm #17224299
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I see that Bruno is already assisting you with the same issue. Please refer to his guidance in this support ticket: https://wpml.org/forums/topic/your-plugin-crashes-our-site/#post-17222598 To avoid any confusion and ensure a smoother support experience, please continue the conversation within a single support ticket.
July 10, 2025 at 2:14 pm #17224408
yvesB-21	I need to pay asap the 100$ and not late on 1st of august with your tutorial it is not helpfull, is there no chat???
July 10, 2025 at 2:16 pm #17224411
yvesB-21	and in other tickets, there are 5-6 hours in between for replies!!! We are stucked and this is not working with your forum!!!
July 10, 2025 at 2:35 pm #17224564
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. I cannot convert the existing support ticket to a chat, but you can open a new live chat. Have you had a chance to try what Bruno suggested?
July 10, 2025 at 2:40 pm #17224567
yvesB-21	Yes, it is not working and how to open a live chat???
July 10, 2025 at 2:50 pm #17224606
yvesB-21	And we need to pay asap, are not able to wait until 1st of August!!! How and where to open a livechat!!
July 10, 2025 at 3:08 pm #17224672
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	When opening a new support ticket, you have the option to initiate a live chat if a supporter is available at that time. You can do so by visiting the following page: https://wpml.org/forums/forum/english-support/ If you can not open it, then I need to request temporary access (wp-admin and FTP) to your site where the problem has been replicated if possible—in order to be of better help. When you log in to leave your next reply, you will find the needed fields below the comment area. The information you will enter is private, meaning only you and I can see and access it.
July 10, 2025 at 3:21 pm #17224732
yvesB-21	Please check now on our backend, why the 100$ can not be paid and nothing is going on. Please reply clearly after your review or changes you made so that we can follow up and see what happened that we know for the future.
July 10, 2025 at 3:35 pm #17224797
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for the details. I’ll review the problem and get back to you as soon as I have an update.
July 10, 2025 at 3:38 pm #17224800
yvesB-21	Okay, please, if you do not mind, take this as a top priority. With every day, our damage and losses are getting bigger and bigger!!
July 10, 2025 at 5:50 pm #17225413
yvesB-21	Dear Andrey Did you find the issue?