pay-as-you-go was disconnected

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 6 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 2 months ago.

Assisted by: Long Nguyen.

Author	Posts
September 7, 2023 at 10:02 am #14358119
ruiG-5	Somehow pay-as-you-go was disconnected?! Can you please revert this to use the old pay as you go?
September 8, 2023 at 7:18 am #14363919
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi Rui, Thank you for contacting WPML support, I'd be happy to help you with this issue. Please sign up for the new subscription type Pay As You Go to get more benefits: only pay for what you translate and the lowest cost per word. The old subscription type is not supported for the new subscription, unfortunately. Refer to the documentation https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/ https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ Look forward to your reply. Thanks
September 8, 2023 at 7:34 am #14364047
ruiG-5	I understand that. But you'll have to figure out why I have lost access to pay as you go. I've been using this for the past 4 months without issues and this month somehow my settings was lost and now I don't have access to the previous price? Double check this situation asap.
September 8, 2023 at 8:18 am #14364477
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, After checking on the log, I see that we've tried to charge you for used credits, from Sep 03-05 three times but failed. Then the subscription was canceled automatically after the third time. Now please register a new Pay As You Go subscription to translate content on your site automatically. Thanks.
September 8, 2023 at 8:21 am #14364489
ruiG-5	Tried to pay Sunday and Monday. As you know it was holidays in the US.. banks were closed. Escalate this situation to allow my account to use the old pricing.
September 8, 2023 at 8:54 am #14364769
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I'm asking our 2nd tier support about this case and I will update you here when I have something to share. Thanks.
September 8, 2023 at 9:17 am #14364925
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, Please re-subscribe, you will use the old subscription type. Let me know how it goes.