Payment failed for WPML’s automatic translation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Account Issues

This topic contains 6 replies, has 2 voices.

Last updated by mercedes 1 year, 1 month ago.

Assisted by: mercedes.

Author	Posts
January 3, 2024 at 10:52 am #15146054
karolinaV	Payment failed for WPML’s automatic translation
January 3, 2024 at 3:50 pm #15147722
karolinaV	Hi! Thanks, but still I don't see anything due or in the invoices: hidden link So still not sure for what I'm going to pay for. Indeed, I did some translations on the site so it's probably correct, but I dont like the unclarity around the payment at all. Best regards, Karolina
January 3, 2024 at 9:11 pm #15148748
mercedes Supporter Languages: English (English ) Spanish (Español )	Hello Karolina, You are totally right. You should see the info on your backend. Let me check on this and get back to you. I will let you know asap. In the meantime you should be able to keep translating normally, if interested. Thanks,
January 4, 2024 at 6:50 am #15149209
karolinaV	Thanks, keep me posted! And it’s just a docs site with no regular content. Best regards, Karolina
January 9, 2024 at 7:50 pm #15166392
mercedes Supporter Languages: English (English ) Spanish (Español )	Hello Karolina, I am following up here because I wanted to check with you if you still need help processing the payment. You should see the notice in the backend of your site now. Please confirm. Kind regards
January 10, 2024 at 10:06 am #15167912
karolinaV	Hi! Without letting me know, I wouldn't have noticed that the payment is ready. The invoice is paid, thanks for it. However, for the upcoming months - will I get notification to my mail and this was just an a error? Thanks! Karolina
January 11, 2024 at 5:11 pm #15176016
mercedes Supporter Languages: English (English ) Spanish (Español )	Hello Karolina, Thanks for your confirmation. This is how it works: there will be 3 attempts to process the payment. After these attempts and if they fail, only then will you see the notice on the backend of your site with the link to process the payment. We will send you a notification via email and we will add the link so that you can see for which site this is. This will be implemented and I am not sure if this will be ready for the next email you receive from us, but if you need help again, please contact me directly at hello@wpml.org and I will assist you further. Best regards,
January 11, 2024 at 5:22 pm #15176022
karolinaV	Awesome, thanks!