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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue where the translation status incorrectly showed as pending, even though there were no pending translations.
Solution:
Initially, we suggested following the instructions in our guide to resolve issues where the translation process is stuck. This guide can be found here: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/
When the problem persisted, we identified that 25 translation jobs were stuck in the database with a status of '2' . We resolved this by executing the following SQL command to manually change their status to '9':

update
`icl_translation_status`
set status = 9
where status = 2

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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Our next available supporter will start replying to tickets in about 11.45 hours from now. Thank you for your understanding.

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This topic contains 16 replies, has 2 voices.

Last updated by Mateus Getulio 1 month, 2 weeks ago.

Assisted by: Mateus Getulio.

Author Posts
August 9, 2024 at 8:14 pm #16057684

nicolasF-24

Yes sure you can 😉

August 11, 2024 at 2:08 pm #16059478

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hi Nicolas,

We try to keep one issue per ticket, it helps supporters focus on one issue at once and enables other users to find solutions to their questions faster.

I went ahead and split the other issue into a separate ticket that I have already responded to at: https://wpml.org/forums/topic/language-of-back-office-change-randomly-after-sending-multiple-items-for-automatic-translation/

We can continue debugging this in the separate ticket.

Thanks for your understanding.

Best regards,
Mateus

nicolasF-24 confirmed that the issue was resolved on 2024-08-13 09:36:11.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.