This thread is resolved. Here is a description of the problem and solution.
Problem:
The client reported an issue where the translation status incorrectly showed as pending, even though there were no pending translations.
Solution:
Initially, we suggested following the instructions in our guide to resolve issues where the translation process is stuck. This guide can be found here: https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/
When the problem persisted, we identified that 25 translation jobs were stuck in the database with a status of '2' . We resolved this by executing the following SQL command to manually change their status to '9':
update `icl_translation_status` set status = 9 where status = 2
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
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This topic contains 16 replies, has 2 voices.
Last updated by Mateus Getulio 1 month, 2 weeks ago.
Assisted by: Mateus Getulio.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.