I assign my defferent popups in the menu setting in fr (e.g. "Contact") then in en (e.g. "New contact us)".
Everything is ok, when I'm on my website with the original language I clic on the menu and the popup appears correctly, but when I switch in the other language website,
any popups appears ! And when I clic on the menu ("New contact us)" nothing appears...
The only thing steel working, is when the popups is set for appears when the page is finishing loading.
Thanks for contacting WPML forums support. I'll be glad to help you today.
Could you please login to this sandbox site and install the popup builder plugin? (hidden link)
After that, please try to replicate the issue. If the issue is replicable, please let me know how to reproduce it to check it and consult our compatibility team.
Hello,
thanks for your response.
I use your link and do the same I did on my site. The issue won't appears with your link !!!
Do you think it's one of my plugin who make the issue ?
I noticed that on my site, the popup works great in the second language only when I put the same popup also in the first language...strange isn't it ?
I set the "popupbuilder" to not translatable, but it steel not fix the issue...
You can see, the "popup en" in the english menu won't work on my site...
I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP)
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed.
Your next answer will be private, which means only you and I can access it.
❌ Please backup your database and website ❌
✙ I would need your permission to de-activate and re-activate the Plugins and the Theme and change configurations on the site. This is also a reason the backup is critical.
✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site.
Thanks for the access details. I've set the popup post type to translatable and translated it manually. Could you please check the English menu and let me know if the popup works correctly?
I notice that when I change the set of "popupbuilder" to translatable, a message in red appears at the same location and says that the slugs are defined to be translated, but their translations are missing.
If it helps...
Thanks for the help it seems to work, but I can't change the default language of the backend, you change it in english and wpml says that the default language is in french ??
