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This topic contains 5 replies, has 2 voices.

Last updated by olivierA-13 1 year, 8 months ago.

Assisted by: Mohamed Sayed.

Author Posts
March 17, 2023 at 10:44 am #13268583

olivierA-13

Hi There

I am using the plugin "Prime Slider". To enable translations in WPML I've added the following Custom XML Configuration:

<wpml-config>
<elementor-widgets>
<widget name="prime-slider-general">
<fields-in-item items_of="slides">
<field type="SubTitle" editor_type="LINE">sub_title</field>
<field type="Title" editor_type="LINE">title</field>
<field type="Button Link" editor_type="LINK" key_of="link">title_link</field>
<field type="Button Text" editor_type="LINE">slide_button_text</field>
<field type="Button Link" editor_type="LINK" key_of="link">button_link</field>
<field type="Title" editor_type="VISUAL">excerpt</field>
</fields-in-item>
</widget>
</elementor-widgets>
</wpml-config>

Now I can translate everything, except the Button Link doesn't show up (see screenshot). What do I do wrong?

Thank you and best,
Olivier

Screenshot 2023-03-17 at 11.40.27.png
March 19, 2023 at 9:52 am #13277567

Mohamed Sayed

Hi Olivier,
Thanks for contacting WPML support.

The links are hidden by default in the WPML Advanced translation editor, please use the search field at the top-left to find them. You can search for "http" and check if you see the button link.

Let me know please if that helps.

Regards,
Mohamed

Screenshot_1022.jpg
March 19, 2023 at 1:49 pm #13278279

olivierA-13

Hi Mohamed

Unfortunately I already tried this and it doesn't show up.

Thanks and best,
Olivier

Screenshot 2023-03-19 at 14.47.37.png
March 19, 2023 at 3:47 pm #13278795

Mohamed Sayed

Hi,

I would need to request temporary access (WP-Admin) so I can investigate this issue further.
– preferably to a test site where the problem has been replicated if possible –

Your next answer will be private, which means only you and I have access to it.

❌ Please backup your database and website before providing us with access details ❌

If you don't see the form below, please don't add your credentials as they will be publicly exposed:
hidden link

Privacy and Security when Providing Debug Information for Support:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Thanks for your cooperation

March 19, 2023 at 7:10 pm #13279205

Mohamed Sayed

Hi Olivier,
Thanks for providing the access details.

I checked the site but I couldn't find any clues, The XML code looks correct and I see the button link in the advanced translation editor and in the String Translation table. However, the translation doesn't work from any of them so it's probably a compatibility issue.

Please note that the "Prime Slider" plugin is not listed on the WPML compatibility list for plugins - https://wpml.org/plugin/. This means that our compatibility team has not tested it.

I suggest contacting the plugin authors and sharing the issue with them, also you can ask them to join our Go Global program so they can work with our compatibility team to make the plugin fully compatible with WPML.

They can contact us using this link: https://wpml.org/documentation/support/go-global-program/

At the moment, I suggest translating those links manually with the following steps:

1. Visit the page in the default language
2. Switch to the secondary language
3. Edit the page with Elementor
4. Edit the link in the Elementor editor
5. Save the page

Regards,
Mohamed

March 20, 2023 at 2:10 pm #13285123

olivierA-13

I will do that, thanks anyways!