Problem with special characters in french

This thread is resolved. Here is a description of the problem and solution.

Problem:

[French] is shown in French translations.

Solution:

I've checked things on your site and found out that the problem is coming from one of the files in the following location:

/wp-content/languages/wpml/

Please proceed as follows.:

1. Take a backup of your site in case something goes wrong so you will be able to restore things before the following changes.

2. Connect to your site with FTF or use the WP File Manager plugin that is installed on your site. And go to /wp-content/languages/wpml/.

3. Select all the files in this folder and delete them.

4. Visit WPML -> String Translation. This should generate new files in /wp-content/languages/wpml/ and fix the problem.

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

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This topic contains 21 replies, has 2 voices.

Last updated by Itamar 4 years, 9 months ago.

Assisted by: Itamar.

Author	Posts
April 2, 2020 at 6:19 pm #5825895
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi. You asked: "Is it possible to recover the french text that got lost during the tests?" It is possible in two ways: A. Restore a backup of the site taken before you gave me access. B. Insert the French translations, that you have in a Word document into WPML's Translation Editor and complete the translation. You asked: "How can i migrate our site to your server?" I already shared with you all the details on how to do that. But I guess that you have missed that. So I'm sharing all the details again in the next private message. Regards, Itamar.
April 3, 2020 at 6:59 am #5829241
nikosK-14	Ok just started the process thanks for the info
April 3, 2020 at 7:13 am #5829319
nikosK-14	Migration is completed
April 5, 2020 at 7:45 pm #5842859
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Hi and thanks for migrating your site to our server. I've checked things on your site and found out that the problem is coming from one of the files in the following location: /wp-content/languages/wpml/ Please proceed as follows.: 1. Take a backup of your to site in case something goes wrong so you will be able to restore things to before the following changes. 2. Connect to your site with FTF or use the WP File Manager plugin that is installed on your site. And go to /wp-content/languages/wpml/. 3. Select all the files in this folder and delete them. 4. Visit WPML -> String Translation. This should generate new files in /wp-content/languages/wpml/ and fix the problem. ** Important! Please make a full site backup (files and DB) before you proceed with those steps** Please let me know if this is working for you. Regards, Itamar.
April 5, 2020 at 7:50 pm #5842861
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	In addition to the above, before following the suggested steps, please activate the French language because I think that currently it is deactivated on your site.
April 6, 2020 at 3:46 pm #5850531
nikosK-14	Did all the suggestions and everything look in place now. Thanks so much for the support Itamar.
April 6, 2020 at 7:21 pm #5851575
Itamar Supporter Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00)	Great, I'm glad that it is solved now! Can we consider this ticket as resolved? If so please let me know or mark it as resolved. Thanks, Itamar.