Problem with Templates, Header, Footer, Header Navigation, Footer Navigation

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

Tagged: Documentation request

This topic contains 30 replies, has 0 voices.

Last updated by Itamar 2 months ago.

Assisted by: Itamar.

Author	Posts
February 23, 2026 at 4:06 pm #17843820
Itamar WPML Supporter since 02/2016 Languages: Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Our second-tier supporter suggested two possible ways of correcting the issue. The first way involves DB changes. The second way would be to remove all translations for templates and template parts. Then, in the settings to disable "Translate (this will include the slug in the translation and not create it automatically from the title)" and use "Auto-generate from title (default)" or "Copy from original language if translation language uses encoded URLs" in the "Page URL" section. Are you able to proceed with the second suggestion on your site? ** Important! Please make a full site backup (files and DB) before you proceed with those steps** However, if you need my help, your site seems to be down, and I can't proceed. I get: DNS_PROBE_FINISHED_NXDOMAIN. Please see the attached screenshot. Please let me know when it is back. Regards, Itamar.

Author

Posts

February 23, 2026 at 4:06 pm #17843820

Itamar

WPML Supporter since 02/2016

Languages: Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+03:00)

Hi,

Our second-tier supporter suggested two possible ways of correcting the issue. The first way involves DB changes. The second way would be to remove all translations for templates and template parts. Then, in the settings to disable "Translate (this will include the slug in the translation and not create it automatically from the title)" and use "Auto-generate from title (default)" or "Copy from original language if translation language uses encoded URLs" in the "Page URL" section.
Are you able to proceed with the second suggestion on your site?

**** Important! Please make a full site backup (files and DB) before you proceed with those steps****

However, if you need my help, your site seems to be down, and I can't proceed. I get: DNS_PROBE_FINISHED_NXDOMAIN. Please see the attached screenshot.

Please let me know when it is back.

Regards,
Itamar.