Problem with the string translation table

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to view content in the WPML >> String Translation page, which appears empty. Additionally, when editing a page in both languages, changes made in the default language do not save correctly, causing the translated page to revert to the original.
Solution:
First, ensure you have a backup of your site. Then, follow the workaround provided in the WPML errata page to address missing database tables related to string translations. You can find the necessary steps here: Missing _icl_strings and _icl_string_translations Data Tables.
If the issue persists or if the solution provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.

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Tagged: Known issue

This topic contains 2 replies, has 2 voices.

Last updated by Noman 2 months ago.

Assisted by: Noman.

Author	Posts
September 2, 2024 at 12:41 pm
jose-luisS-18	Background of the issue: I purchased the WPML plugin a few days ago and I’m trying to access the string translation section to translate some words. Symptoms: There is a problem with the String Translation table in your site. This problem is not causing a problem running the site right now, but can become a critical issue in the future. WPML support team knows how to fix it. Please add a message in the relevant support thread and we'll fix it for you. I’m accessing the string translation section to translate some words, but nothing is showing up. Questions: What would you need from me to resolve this?
September 2, 2024 at 2:19 pm
September 2, 2024 at 2:20 pm #16132371
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I was not receiving a reply in chat so I moved the chat into a forum ticket for follow up. Can you please confirm if your issue is solved or if you need further assistance with this issue. Thank you
September 9, 2024 at 6:04 pm #16158436
Noman Supporter Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Looks like you have closed the ticket. Please let me know if the database table issue is still happening? or if there’s anything else you need help with. I’m here to provide further support and work with you until this is fully resolved. Looking forward to your response, and thank you for your cooperation and patience.
September 9, 2024 at 6:37 pm #16158486
jose-luisS-18	Thanks, I finally reinstalled the plugin with the new settings and it worked. Unfortunately, I had to redo the adjustments I had made, but once I reinstalled it, everything worked fine.

jose-luisS-18 confirmed that the issue was resolved on 2024-09-09 18:37:50.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.