prodcut page and prodcut archive page in woocommerce can't display translation

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Tagged: Exception, WCML

This topic contains 2 replies, has 2 voices.

Last updated by jing-yingM 1 month ago.

Assisted by: Andrey.

Author	Posts
October 11, 2024 at 10:09 am #16278431
jing-yingM	Background of the issue: I translated my site from French to English. I noticed that the single product page and product archive page can't show the English normally. I created a staging site for test: hidden link hidden link hidden link Symptoms: The single product page and product archive page in WooCommerce can't display the English translation properly. Questions: Could you please help me investigate this issue?
October 11, 2024 at 3:46 pm #16280500
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. Have you fully translated those texts on a single product and archive pages? Please upload some screenshots. Since this is a staging site, I recommend temporarily deactivating all plugins except WPML and Woocommerce to check the issue.
October 11, 2024 at 5:55 pm #16280893
jing-yingM	Hi Andrey Thanks for your response. I have completely translated the single product page and archive page, but I don't konw why the translation state icon shows " +" (add English translation) instead of "✔️" Please find the screenshot in the details. I don't think this issue is related with other plugins ,because I have created one product page succesfully in 7,October and I didn't change anyting of other plugins. This issue happend on 8,October. I don't konw if I incorrectly set the WPML . Could you login the staging site admin and help me investigate this issue? Thank you
October 14, 2024 at 12:54 pm #16286132
jing-yingM	no one feed back to me , I have to open a new ticket