[Escalated to 2nd Tier] Product is showing a blank screen

Hi Bigul,

Working in parallel with the Theme developer (Woodmart), we came out with the solution, which it turns out the solution was in some of WPML official forums.

Here I pass you the link with the problem and solution some of your developers give to some other client:

https://wpml.org/es/forums/topic/wpml-activado-error-en-pagina-de-producto-con-algunas-variaciones-de-productos/

In that thread, a colleague shared a solution that actually works and resolves the issue. However, it’s unclear why the WPML team has not yet implemented an official fix??

In the meantime, to ensure my site remains stable, they've provided me with a temporary custom code snippet that fix the issue until WPML releases an update (see the code below). Please check and let me know if that will be implemented soon.
I know I can also edit the plugin but I did prefer to implement that solution instead.

add_action( 'wp', function() {
$hook_name = 'elementor/frontend/the_content';

global $wp_filter;

if ( isset( $wp_filter[ $hook_name ] ) ) {
foreach ( $wp_filter[ $hook_name ]->callbacks as $priority => $callbacks ) {
foreach ( $callbacks as $key => $callback ) {
if (
is_array( $callback['function'] )
&& is_object( $callback['function'][0] )
&& method_exists( $callback['function'][0], 'duplicate_css_class_with_original_id' )
) {
$object = $callback['function'][0];

if ( get_class( $object ) === 'WPML_Elementor_Adjust_Global_Widget_ID' ) {
remove_action( $hook_name, [ $object, 'duplicate_css_class_with_original_id' ], $priority );
}
}
}
}
}
}, 1000 );

We have still pending the issue with the images translation not working. Should I open another ticket, or we can work on this one?

Regards

hi Bigul,

1/ I've applied the code via plugin.
2/ Yes, when applied this code, the problem with variations is resolved
3/ Ok, will send an screencast with the image problem to the main ticket.

Our server is really complicated to access. I made a copy of our test site on a server working via FTP and Cpanel so I can easily check these issues if are related to server/hosting.

Same issue on the new hosting but with the above mentioned code, the variation issue resolves. Let me know if you want me to grant access to the hosting (Cpanel and FTP).
I have a week free plan so need to be fast to check 😉

Regards

Hi Bigul,

Ok, thanks.
I'm looking forward to your feedback.

Regards,
Xavier