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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where your shop page is displaying products from all languages, this might be due to the translation settings applied to your products. This issue typically arises when products are not set as translations of each other and the translation preference is set to 'Translatable - use translation if available or fallback to default language', which displays products in the default language if translations are not available.
Solution:
We recommend you follow these steps to resolve the issue:
1. Change the translation preference for the post type Products to 'Translatable - only show translated items' in the WPML > Settings > Post types translation.
2. Ensure that each product in your shop is connected as a translation to its counterparts in other languages. You can find guidance on how to link translated products here.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket here.

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This topic contains 3 replies, has 3 voices.

Last updated by Long Nguyen 4 months ago.

Assisted by: Long Nguyen.

Author Posts
July 13, 2024 at 8:46 am #15946893

chevalliR

Background of the issue:
Hi, we launched yesterday and suddenly today shop page showing products from all languages. Need urgent help.

Symptoms:
Products in shop page showing from all languages.

Questions:
Why are products in the shop page showing from all languages?
How can I fix the issue of products displaying in all languages on the shop page?

July 13, 2024 at 9:33 am #15946976

chevalliR

need urgent help with this.

July 13, 2024 at 2:17 pm #15947521

Andreas W.
Supporter

Languages: English (English ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Do you see any notifications about configuration issues at WooCommerce > WooCommerce Multilingual & Multi-Currency > Status?

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

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IMPORTANT
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Best regards
Andreas

July 19, 2024 at 5:24 am #15975868

Long Nguyen
Supporter

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I’m happy to help you with this issue.

On the shop page in Norwegian language, all products in English and Norwegian languages are displayed. This happens because the products in Norwegian aren't translation products. Please check the attached screenshot.

Also, you are using the translation preference "Translatable - use translation if available or fallback to default language" for the post type Products on the settings page WPML > Settings > Post types translation.

So that is expected behavior. To fix the issue, I suggest you try two steps:

1. Use the translation preference "Translatable - only show translated items" for the post type Products.

2. Connect the product in Norwegian to the ones in English as a translation product.

Refer to this documentation https://wpml.org/faq/how-to-link-already-translated-pages/

Looking forward to your reply.
Thanks

July 19, 2024 at 10:45 am #15977529

chevalliR

thanks, option 1 solved the issue