products in shop page showing from all languages

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing an issue where your shop page is displaying products from all languages, this might be due to the translation settings applied to your products. This issue typically arises when products are not set as translations of each other and the translation preference is set to 'Translatable - use translation if available or fallback to default language', which displays products in the default language if translations are not available.
Solution:
We recommend you follow these steps to resolve the issue:
1. Change the translation preference for the post type Products to 'Translatable - only show translated items' in the WPML > Settings > Post types translation.
2. Ensure that each product in your shop is connected as a translation to its counterparts in other languages. You can find guidance on how to link translated products here.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket here.

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Tagged: Documentation request, WCML

This topic contains 3 replies, has 3 voices.

Last updated by Long Nguyen 2 months, 2 weeks ago.

Assisted by: Long Nguyen.

Author	Posts
July 13, 2024 at 8:46 am #15946893
chevalliR	Background of the issue: Hi, we launched yesterday and suddenly today shop page showing products from all languages. Need urgent help. Symptoms: Products in shop page showing from all languages. Questions: Why are products in the shop page showing from all languages? How can I fix the issue of products displaying in all languages on the shop page?
July 13, 2024 at 9:33 am #15946976
chevalliR	need urgent help with this.
July 13, 2024 at 2:17 pm #15947521
Andreas W. Supporter Languages: English (English ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Do you see any notifications about configuration issues at WooCommerce > WooCommerce Multilingual & Multi-Currency > Status? I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further. You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it. IMPORTANT Please be sure to make a backup copy of the website and database before allowing us access. If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields. The private response form looks like this: hidden link Next time you reply, click "I still need assistance." Video: hidden link Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form. Best regards Andreas
July 19, 2024 at 5:24 am #15975868
Long Nguyen Supporter Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi there, Thank you for contacting WPML support, I’m happy to help you with this issue. On the shop page in Norwegian language, all products in English and Norwegian languages are displayed. This happens because the products in Norwegian aren't translation products. Please check the attached screenshot. Also, you are using the translation preference "Translatable - use translation if available or fallback to default language" for the post type Products on the settings page WPML > Settings > Post types translation. So that is expected behavior. To fix the issue, I suggest you try two steps: 1. Use the translation preference "Translatable - only show translated items" for the post type Products. 2. Connect the product in Norwegian to the ones in English as a translation product. Refer to this documentation https://wpml.org/faq/how-to-link-already-translated-pages/ Looking forward to your reply. Thanks
July 19, 2024 at 10:45 am #15977529
chevalliR	thanks, option 1 solved the issue

chevalliR confirmed that the issue was resolved on 2024-07-19 10:45:31.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.