Remove the site from WPML

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs to remove a website from the WPML dashboard but no longer has access to the website.
Solution:
1. Go to the WPML account sites page by clicking on "Register WPML on your sites" or directly visiting https://wpml.org/account/sites/.
2. Find the website you want to remove and click on the "Trash" icon on the right.

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Tagged: Documentation request

This topic contains 6 replies, has 2 voices.

Last updated by Marcel 1 year, 5 months ago.

Assisted by: Marcel.

Author	Posts
December 16, 2023 at 9:46 am #15076993
mohammadK-12	I want to remove this website from WPML. We do not have access to the website anymore. How can we remove it from the WPML dashboard?
December 16, 2023 at 11:10 am #15077161
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process. You can remove the key in your account here https://wpml.org/account/. The site owner will get a notification in their Backend that the key is expired and steps on how to purchase their own license. You can also transfer the ownership to your end client: https://wpml.org/purchase/transferring-account-renewals-to-your-clients/ Best Regards Marcel
December 19, 2023 at 4:11 pm #15094985
mohammadK-12	I am asking because I have already checked in https://wpml.org/account/ and there is no way or I am finding no way to remove the key from WPML side. The only way is by connecting to the website with the key. I want to remove it from the WPML dashboard.
December 19, 2023 at 4:14 pm #15095021
mohammadK-12	I want you to show me the EXACT steps please on how to remove a site key or how to remove access to WPML for a website FROM the WPML dashboard. Thank you.
December 19, 2023 at 4:17 pm #15095031
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	Hi, 1) click on "Register WPML on your sites" or open directly https://wpml.org/account/sites/ 2) Click on the "Trash" icon on the right. Best Regards Marcel
December 19, 2023 at 4:39 pm #15095347
mohammadK-12	Ahhh ok! You are a super star mate thanks so much!!
December 19, 2023 at 4:48 pm #15095367
Marcel Supporter Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: Europe/Madrid (GMT+02:00)	You're welcome! Have a nice day! 🙂