This thread is resolved. Here is a description of the problem and solution.
Problem:
There are missing admin menu items under WPML.
Solution:
- Back up the site to prevent any issues.
- Place the following code in your theme functions.php file
- Load the site once in the browser.
- Remove the code from the file.
function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tell us what you are trying to do?
Setting up the plugin. Already translated a lot of text but cannot get it to work. The preview process does not work as expected and I cannot define a language switcher to check if it works. I also do not have all menu links as expected. E.g. I have no Suport menu to get the debug infos.
Is there any documentation that you are following?
I'm sorry but your explanation is a bit too vague, what does it mean "cannot get it to work"?
Please explain what you did and provide some examples from your site.
as I already mentioned, I miss the entries in the WPML menu. There is no such menu entry like support etc. I think we have to do a online meeting so I can show you the problems. The installation just did not work completely and is in a weird state. I've alread deleted and installed the plugin to start all over, but it does not help.
- I have not all the neccessary menu items
- My translation queue is empty all the time
- I cannot open translated pages
If you need further help with this, please share the access details to your site with me.
I'm enabling a private message for the following reply.
Please explain to me where to go to see this problem. It would be great if you would add screenshots of the problem. And even better if you could share a video of it. I usually use the Loom service for screencasts. hidden link
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We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
The access link is to the wordpress.com pannel. The username and password you gave me are not working there. I must have direct access to the site in question. For example, hidden link.
PLease edit the last private reply and change the access details.
If you must have an email address, this is my email address.
Thanks for the access details. I tried what you suggested before writing to you today. But now I tried it again, and it worked.
I confirm that I see the problem you mention on your site.
A. In the admin, there are only four menu items under WPML.
B. In WPML -> Translations, the screen is empty.
I'm attaching the screenshots of the problem.
I suspect that there is a collision with the theme or another plugin that might cause this problem. If possible, get your site into a minimum environment. Minimum environment means switching to a default WordPress theme like TwentyTwenty-One and no plugins activated except WPML.
First, you must check if the problem persists when the theme is switched to TwentyTwenty-One (for example). If it continues, deactivate all plugins except the WPML and its add-ons. Then please check if the problem persists. If it does not persist, start by activating the plugins one by one and check when the problem comes back, then report to me which was the culprit plugin.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
*** If your site is live, you might want to try those procedures in a staging environment or a snapshot of your site on your local server or another server. ***
You can apply the suggested workaround and see if it works on your site.
**** Important! Please make a full site backup (files and DB) before you proceed with those steps****
the code in the functions.php in my theme did the trick. I opened it in in my WP Cloud under Appearance/Theme File Editor. There I added the following code at the very end, saved it, reloaded the site and deleted the code again. After this the menu had the missing menu items and also the translation queue appeared again.
function wpmlsupp_1706_reset_wpml_capabilities() {
if ( function_exists( 'icl_enable_capabilities' ) ) {
icl_enable_capabilities();
}
}
add_action( 'shutdown', 'wpmlsupp_1706_reset_wpml_capabilities' );
Now I could also give you the debug infos as wished. Maybe you can see there, why this has happened.
