Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue where a dynamic ACF image that displays correctly on other posts was not showing on a specific translated post. The expected behavior was for the image URL to appear in the Advanced Translation Editor, but it was missing, leading to the image not being displayed on the front-end. This issue was occurring despite the functionality working correctly on other parts of the website. The client was using the Avada theme.

Solution:
We recommended the following steps to resolve the issue:
1. Delete the image in the default language post.
2. Update the post.
3. Re-upload the image and update the post again.
4. Update the translation.
5. Check if the image appears on the front-end.

If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Tagged: 

This topic contains 16 replies, has 2 voices.

Last updated by Osama Mersal 9 months, 3 weeks ago.

Assisted by: Osama Mersal.

Author Posts
January 29, 2024 at 9:01 am #15236638

frisoV-2

Hi there!
Well, it was a current copy, that's what I'm saying. I made that copy especially for you. But I will make one again. Here is a fresh copy: hidden link

January 29, 2024 at 9:10 am #15236725

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for the new staging site. Please check if the image works correctly. (hidden link)

Please check the following steps:

1- Delete the image in the default language post
2- Update the post
3- Re-upload the image and update the post
4- Update the translation
5- Check the image on the front end

Best regards,
Osama