[Resolved] Site breaks when changing language & can not generate .mo files

Hi,

Our second-tier supporter says that we can't work with the package we have, and we will wait for you to share access to a working staging site or share with us a package of your site.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

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**IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Regards,
Itamar.

Hi, and thanks for the access details.

Like before, I'm also now limited in the screens I can access. I'm unable to access most of WPML's screens. Please see the attached screenshot. I switched the theme to the default 2025 theme and deactivated the third-party plugins I could. Some of them I can't deactivate.

About the "We detected that the product_type field was set incorrectly for some product translations" message. I was able to set Product Type to 'Not Translatable'. Please see the attached screenshot. And then run the WooCommerce Multilingual & Multicurrency troubleshooting section. Please see the attached screenshot. I also updated our plugins to their latest versions. However, there is no point in taking a copy of your site to escalate this problem due to the limitations I currently have. They will be there in the copy of the site, if we're able to install it. (I want to tell you we were unsuccessful the previous time.
Could you please correct the issues to grant us full administrator privileges?

Thanks,
Itamar.

Hi,

Thanks for sending me the new access details.
This time, it appears to be with a user who has all the necessary privileges.
I've installed the All-in-One Migration plugin and created a copy of your site.
Then I removed the plugin from your site.
I'll review the copy of your site, and if needed, I'll escalate it to our second-tier supporter. Meanwhile, please update our plugins to their latest versions and check if the problem persists. You can see that you have a new update to our plugins on your site here: hidden link.

Regards,
Itamar.

Hi, and thanks for trying my suggestions.

You presented several issues in this ticket, and I'm unsure what you still need help with.

Can you please tell me what the most pressing issue is that you need help with?

Please mention just one major problem.

If you can, please add a video. You can use the free online screencast service Komodo - hidden link. This should help me see if you do anything wrong.

Thanks,
Itamar.