Some taxonomies in your site are forced to be untranslatable. This is causing a problem when you're...

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are managing a multilingual WooCommerce site using WPML and have encountered an issue where some taxonomies are forced to be untranslatable, as indicated by a message in wp-admin.
Solution:
We recommend navigating to WPML > Settings > Taxonomies Translation and selecting the option that allows taxonomies to be translatable. This adjustment should remove the message about untranslatable taxonomies in wp-admin and resolve the issue.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket for further assistance. You can do so at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

No supporters are available to work today on this forum. Feel free to create tickets and we will handle it as soon as we are online. Thank you for your understanding.

Tagged: WCML

This topic contains 4 replies, has 2 voices.

Last updated by Kor 1 month ago.

Assisted by: Kor.

Author	Posts
October 10, 2024 at 6:17 pm #16276606
vadimP	Background of the issue: I am trying to manage a multilingual WooCommerce site using WPML. I have encountered a message in wp-admin regarding taxonomies being forced to be untranslatable. Symptoms: Some taxonomies in your site are forced to be untranslatable. This is causing a problem when you're trying to run a multilingual WooCommerce site. Questions: Is there a way to remove the message about untranslatable taxonomies in wp-admin?
October 10, 2024 at 6:21 pm #16276641
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. Here is the ticket. Please let me know how it goes.
October 10, 2024 at 6:52 pm #16276711
vadimP	Switching themes didn't helped. And disabling/enabling plugins didn't remove the message either
October 10, 2024 at 7:30 pm #16276809
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
October 14, 2024 at 5:37 pm #16287391
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've checked and it seems to be fixed when I select the option shown in the attached screenshot. I'm referring to WPML > Settings > Taxonomies Translation . Could you check?
October 14, 2024 at 7:48 pm #16287743
vadimP	Yes, error message is gone, awesome, thank you!