 mustafaS-13
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I especially have issues with these 3 pages:
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All these 3 pages have the header template created with 'elementor header and footer plugin'
I've implemented your workaround but while it works for some of the translated pages of these above pages, it doesn't work for others.
To visualize the issue, visit the above link and filter by language
Thank you for the help so far
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 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
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Hello,
Indeed, I understand what is causing the issue and it is truly unexpected and kind of odd that it works on some pages and others not.
For example /nl/trolley/ is using the template with ID 15112 which is the global template from Elementor Header and Footer Builder.
If you check the actual Dutch template "KOPJE ANDER" then there are not any display conditions set on the WordPress Editor.
I explained earlier what needs to be done in this case:
https://wpml.org/forums/topic/split-header-not-appearing-on-translated-wc-pages/#post-14729737
You will need to open the translation of the template inside the WPML Translation Editor to fix this.
Here the original cart page is post-12 and it needs to be translated to the Dutch cart page which is post-post-13519.
It is translated to post-13217 and this is why this does not work as expected.
Anyhow, I tried to fix this now and it still does not make the display conditions available on the translated Dutch template. It might be that those settings first need to be copied so that we can translate them after.
Take note, that this issue has already been escalated months ago and we are trying to reach the author of the plugin to achieve cooperation in solving the issue, only until now we could not obtain any feedback.
I would suggest that for now, you fix this issue manually on each template.
We hope for your understanding.
Best regards
Andreas
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 mustafaS-13
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With the page you referenced, you referenced the wrong translated page.
Page with id '13519' karrt is another page entirely and not related to the dutch translated page for Cart which is Trolley id 13217
Hence my point still stands of your workaround not working for all pages.
How do we fix this?
|
 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
Hello,
I am not sure why the workaround is not working as expected in some cases, but I need to point out again, that it is the plugin author of "Elementor Header & Footer Builder" and our compatibility team is already working together with the author towards a solution.
I am not sure if you revised your site, but I adjusted all the settings manually for you yesterday on the templates by adding the cart, checkout, and account pages as the display condition in almost all languages and this works as expected.
The only exception is the Russian template, as I can not filter the pages on the template conditions in this language.
This means, as these are a few edge cases here, please use manual translation as a workaround for those templates until the author has made the plugin fully compatible.
Guide:
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Best regards
Andreas
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mustafaS-13 |
As soon as I sent my last message, I figured out a workaround with your help.
For the pages it wasn't working for (say Russian), the workaround is to also make sure the display settings of the translated Russian header is also pointing to the translated pages in Russian.
Another issue I'm having is several aspects on the pages not translating; as in the images attached
|
 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
Hello,
Yes, this is what I meant by translating the templates manually.
I opened all the templates in all languages and added the display conditions manually (only not Russian).
Please take kindly note that we handle only one issue per ticket and further I am not working on Sundays and Mondays.
I would kindly like to ask you to open one new ticket for any further issues and one of my colleagues will assist you as soon as possible.
Best regards
Andreas
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 mustafaS-13
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You've been helpful so far and I want us to keep solving this together.
Once you're back on Wednesday, you can help split it into a new ticket
|
 Andreas W.
WPML Supporter since 12/2018
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Timezone:
America/Lima (GMT-05:00)
|
Hello,
I am glad to hear that you are satisfied with my support.
The request was split into a new ticket and I will have a look at those issues today.
Best regards
Andreas
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