This thread is resolved. Here is a description of the problem and solution.
Problem: You are using the Flatsome theme and are unable to translate the "MY ACCOUNT" string on the login page. Solution: The "MY ACCOUNT" string is the title of the My Account page. Since the original language of your site is Portuguese, you should change the title to "Minha Conta". This adjustment should resolve the translation issue.
If this solution does not apply to your case, or if it seems outdated, we recommend checking the related known issues and verifying that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
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Background of the issue:
I use Flatsome theme and I am struggling to translate the "MY ACCOUNT" string at login page. I could not find a way through. It should be very basic. Shame on me.
Symptoms:
Unable to translate the "MY ACCOUNT" string on the login page using WPML.
Questions:
Could you please indicate how to set the translation?
This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you.
Now I got the message:
String Translation
Algumas taxonomias em seu site são forçadas a não ser traduzíveis. Isso está causando um problema ao tentar fazer funcionar um site multilíngue do WooCommerce.
Provavelmente um plugin ou tema está fazendo isso.
O que você pode fazer:
1. Desativar temporariamente os plugins e ver se essa mensagem desaparece.
2. Trocar temporariamente o tema e ver se essa mensagem desaparece.
É melhor entrar em contato com Suporte do WPML, dizer que esta mensagem está aparecendo e oferecer enviar uma cópia do site com o Duplicator. Trabalharemos junto com o desenvolvedor do tema/plugin e corrigiremos o problema definitivamente. Enquanto isso, lhe daremos uma solução temporária, para que você não fique trancado.
New threads created by Itamar and linked to this one are listed below:
Dear @fabio-luizT, I'm sorry for this mistake. I was not clear enough. I didn't mean to deactivate WPML Strings Translation, WooCommerce Multilingual & Multicurrency, and Contact Form 7 Multilingual. I meant that those are the plugins you need to leave active, and the rest of our plugins you might not need. I am sorry for any inconvenience you were caused.
You should also keep active WPML SEO because you use the Rank Math SEO plugin, and WPML SEO is our bridge plugin. You can also keep the WPML Media translation if you want to have different images for the translated products, pages, and posts. You can read about this plugin here.
WPML Sticky Links
WPML CMS Nav
WPML GraphQL
WPML ElasticPress
Please give me access to your site, and I will check if it is possible to translate the "MY ACCOUNT" string.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
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We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
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I've created a new ticket for the other issue you brought up. Please see it here.
The "MY ACCOUNT" string is actually the title of the My Account page.
But since the original language is Portuguese, you should change the title to "Minha Conta" (if this is the correct translation. I used Google Translate). Please see the attached screenshot.
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