[Resolved] take and translate buttons not working

Hi,

Thank you for contacting WPML Support. Could you please follow the below steps and see if this resolves your issue:

1. Please make sure “Advanced Translation Editor” is enabled from WPML >> Settings > Translation Editor.

2. Please open the default language problematic post/template in Edit mode and make sure WPML Translation Editor is enabled from Languages meta box as you can see in the attached screenshot.

3. Please make sure your current user is added as a Translator with the correct language pairs from WPML >> Translation Management > Translators. Here is a doc for more details: https://wpml.org/documentation/translating-your-contents/how-to-set-up-local-translators-and-language-pairs/

4. If the issue persists, please check the browser console for any JavaScript errors when you press the ‘Take & Translate’ button. Share those errors with me so I can further assist you.

Thank you

I apologize for any confusion. Please attempt to open the default language Header/Footer template in the standard WordPress Editor in Edit mode, and ensure that the WPML Translation Editor is enabled

If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private which means only you and I have access to it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is really important.

Thank you

I've taken the following steps to address the issue:

1. Added my current "WPML" user as a translator in WPML >> Translation Management > Translators tab.

2. Canceled the stuck jobs for Header/Footer templates by navigating to WPML >> Translation Management > Jobs tab. I used the trash icon to remove them, here is a doc for more details: https://wpml.org/documentation/translating-your-contents/#how-to-cancel-translation-jobs

3. Edited the Header/Footer template in WPBakery Page Builder > Templates by making a small change to the default language header/footer title. I then reverted the change to trigger a translation reload: hidden link

4. Went to WPML >> Translation Management page, selected the Templates post type, clicked the Filter button, chose the Header/Footer template, and added them to the translation basket.

5. Went to WPML >> Translation Management > Translation basket tab and assign that job to First available translator.

6. Visited WPML >> Translation Management > Translations page, pressed the Take and Translate button, and successfully loaded the page in WPML Advanced Translation Editor. Finally, I clicked the Complete button, as shown in this attached video: hidden link
Could you please give it a try and let me know the results?
Thank you

1. I just visited your site and it seems the logo images shows the correct translation as you can see in the attached screenshot, please let me know if I missed something.

2. I just tried to edit the Header template by pressing the “Edit” button from WPML >> Translation Management > Translations page and it seems to be working correctly as you can see in the attached video:
hidden link

3. Could you please try to edit the template using another browser and let me know how it goes?

4. If the issue still persists, please try to edit the header template with my wp-admin credentials and let me know the results.

Thank you for your cooperation and patience

The discrepancy in the number of pages listed for translation between Safari and Firefox on the WPML >> Translations page could be due to various reasons as follows:

1. Please make sure you are logged in to both browsers with the same wp-admin user account.

2. Please make sure you are using the latest version of both browsers on your site and please try to clear the browser cache.

3. Please check the browser console if there are any JS errors there.

4. Please try the below procedure to add the content in WPML >> Translations page and let me know how it goes:

- Please go to WPML >> Translation Management.
- Select the content for translation, choose the language in which you want to translate, Choose the “Assign to a translator” option, and press the “Add to Translation Basket” button.
- Please go to WPML >> Translation Management > Translation Basket tab and press the “Send all items for translation” button.
- Please go to WPML >> Translations page and see if the selected content is visible on this page and if it allows you to open up Advanced Translation Editor by following these steps.

Here is a doc for more details:
https://wpml.org/documentation/translating-your-contents/#assigning-the-translations-to-a-translator

Thank you