The credits are not available inside my Multisite setup

This thread is resolved. Here is a description of the problem and solution.

Problem:
I have an issue with Automatic Translations. The credits are not available inside my Multisite setup

Solution:
To use credits on subsites, connect the subsites with the main site to share credits across all of the sites.

Relevant Documentation:
Using automatic translation on multisites

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Tagged: ATE

This topic contains 6 replies, has 2 voices.

Last updated by Bigul 1 year, 10 months ago.

Assisted by: Bigul.

Author	Posts
March 8, 2023 at 8:14 am #13196333
Ger O’Shea	I have an issue with Automatic Translations. The credits are not available inside my Multisite setup
March 8, 2023 at 9:45 am #13197291
Ger O’Shea	Can you please have a look here? Not sure why you stopped the chat! hidden link
March 8, 2023 at 9:48 am #13197331
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, I have a couple of requests for tracking this issue. Please read the following. a) Please share the latest screenshot of this one - hidden link b) Please fill the private details fields after a full site backup{mandatroy}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
March 8, 2023 at 10:29 am #13197711
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Please choose the Copy option of this alert after a site backup - https://wpml.org/wp-content/uploads/2023/03/13197107-Screenshot_2023_03_08_at_11.01.33.png Then follow the steps described here and make sure you are getting the expected results or not. https://wpml.org/documentation/automatic-translation/automatic-translation-subscription-for-multiple-sites/ -- Thanks! Bigul
March 8, 2023 at 10:37 am #13197793
Ger O’Shea	Sorry, I cannot grant you access to the website panel or/and code. I will try to fix the issue myself. Thank you for you support.
March 8, 2023 at 10:48 am #13197925
Ger O’Shea	Can you please fix the credits? It has nothing to do with my website. The bug is inside WPML platform. New threads created by Bigul and linked to this one are listed below: https://wpml.org/forums/topic/unable-to-remove-the-translation-credits/
March 8, 2023 at 12:46 pm #13199067
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+01:00)	Hello, Thank you for the updates. Please try the steps suggested in the following thread and make sure you can translate the contents of the child sites automatically. https://wpml.org/forums/topic/the-credits-are-not-available-inside-my-multisite-setup/#post-13197711 Please note that I have opened a new ticket for the Unable to remove the translation credits issue. Because as per our support policies, we can only handle one issue per ticket. It will help us to serve you better and we can avoid discussing multiple problems in one ticket. I will get back to you soon on the latest ticket. Thank you for your understanding. -- Thanks! Bigul