Home›Support›English Support›[Resolved] The english version of some pages keep displaying the french content
[Resolved] The english version of some pages keep displaying the french content
This thread is resolved. Here is a description of the problem and solution.
Problem:
When you create a page using King Composer page builder and translate it using WPML's translation editor, the translated page shows the original language.
Open the English version of couple of pages.
This issue were already reported last year to the support, but it was not resolved. The issue is still present.
Only the URL of the pages has changed
This is the URL of last year ticket https://wpml.org/forums/topic/translations-do-not-download-from-ate/
Link to a page where the issue can be seen: hidden link hidden link hidden link
I expected to see:
The English content of the page should be displayed
Instead, I got:
The french content is still displayed instead of the English content.
The following similar pages however have no problems hidden link hidden link hidden link
If you click on their english version (menu language) you will notice that the english contents is displayed as expected.
I understand that for some pages, the English translation does not work as expected, and this page is an example: hidden link - did I get that right? (I'm asking for confirmation because I understand the link you shared (hidden link) is expected to be in French).
From the previous ticket, I see that the issue does not happen when everything is deactivated but WPML plugins. Could you please confirm that too?
> Yes I can confirm that this is the correct English version of the page.
Thank you for the confirmation.
> Yes I do remember a behavior like that (it works when everything is deactivated but WPML) when we were troubleshooting last year.
> But I have not doublechecked if it is still the case.
The Cloudways clone of your website has been deleted as the ticket has been resolved. As the issue does not happen when WPML only is activated, then there could be a conflict with another plugin or the active theme.
Do you have a staging/development area of your website or you prefer to provide you with another Cloudways application so you migrate the website to it?
Configure Settings
Navigate through your Cloudways-hosted site for quality assurance. If anything is a miss,
drop us a line via a Support Ticket.
GO TO CLOUDWAYS
Thank you! It looks like there's a fatal error from the Code Snippets plugin or one of the used code snippets. I think I can work around this by deactivating the plugin via FTP.
I need admin login details. I have enabled the private reply for you. Could you please provide me with the login credentials?
Thank you for providing the login credentials. I can see that the pages are created using King Composer plugin, which is incompatible with WPML.
As you can see in the attached screenshots, the translated page content is added in a single text block when you translate the page using WPML's translation editor.
Indeed is I do a manual translation by editing the text inside the textbox for the page to translate it is going to be work as i just tested it.
But I am going to always manually change the contents of these pages translation?
Could you please check how to make it works without having to manually translate the content of these pages? just as it is the case for other the page which don't have this issue?
> Indeed is I do a manual translation by editing the text inside the textbox for the page to translate it is going to be work as i just tested it.
Yes. Thank you for trying that.
> But I am going to always manually change the contents of these pages translation?
I apologize for the inconvenience. At the moment, this is the only way to translate content created using the King Composer plugin.
Our compatibility team tried to collaborate with the plugin's developers to integrate with WPML's translation editors, but unfortunately, it didn't come to fruition.
While it may work with some pages, it's not guaranteed and may not function as intended without full integration.
