milijanM
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When can I expect a staging/test site to be ready?
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Noman
WPML Supporter since 06/2016
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
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To further debug this issue without affecting your live site, I have set up a fresh WP site on a test server(cloudways). Please migrate your site to our test server and let me know once the migration process completes.
I shared the migration details in my previous private reply.
Thank you for your cooperation
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milijanM
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The migration just finished and everything went well
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Noman
WPML Supporter since 06/2016
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
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Thanks for migrating the site to the test server. I’ve tested it by making changes to the Home page using Elementor and publishing them, so far, everything seems to work correctly on my end. I’m still actively working on the staging site and trying different scenarios to reproduce the issue.
In the meantime, if possible, could you please send a short screencast video showing the exact steps you take when the problem occurs? You may use Loom or any similar tool, here’s the link if needed: hidden link
That would really help us replicate and debug this further. Thanks for your cooperation
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milijanM
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Try a page that we haven't corrected so far, choose one of the pages in English, for example Price list, About us. Open the page through elementor and make some changes and save those changes and then try to open that page in English.
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milijanM
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What is going on with the site on your server???
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milijanM
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I don't know how you tested but I can't get the page to start it just loads so slowly that it eventually fails to load
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milijanM
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I can not opet eny page from your server...
hidden link
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milijanM
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hidden link
This recording shows that after the changes to the English version of the page, the page remained the same and that he did not return to the Bosnian version. I don't know what is happening on my domain and with the pages on the same, this makes absolutely no sense to me and it really irritates me
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milijanM
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Now I have done a correction on a page on my site and it remains the same, nothing has changed, can someone explain what is going on???
hidden link
Can you help me to restore the English language version on this page hidden link I didn't succeed???
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milijanM
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Here at the link you will find below this text, you will see how the WPML plugin, after making changes in the English version itself, returns the same page from English to a page with Bosnian text! Five times I made changes on the English versions of other pages in the same way and nothing happened, and suddenly it happened that on one page the entire text returned to the Bosnian version
hidden link
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Noman
WPML Supporter since 06/2016
Languages:
English (English )
Timezone:
Asia/Karachi (GMT+05:00)
|
Thanks a lot for the detailed feedback and the screen recordings, they’re very helpful.
Based on what I’ve observed, this may be related to a known issue reported here: https://wpml.org/errata/editing-translated-posts-directly-can-result-in-lost-content/
To confirm this, could you please:
1. Take a backup of your site for safety reasons.
2. Temporarily deactivate the “String Translation” plugin.
3. Then try replicating the issue again and check if the issue still occurs.
- If the issue no longer appears after deactivating the plugin, then it’s most likely due to the same bug our development team is already working on resolving.
- If it still persists, we’ll need to escalate this to our 2nd tier support. For that, we’d need your permission to take a full copy of the site using the All-in-One Migration or Duplicator plugin, as the test site isn’t performing reliably on our end.
Looking forward to your confirmation, we’re committed to getting this sorted for you as soon as possible.
Thanks again for your cooperation and patience.
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milijanM
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How can I replicate the issue again? On which page should I do this?
Did you restore the English version of the page?
You have to help me, I can't do this alone because the problem is serious and requires a more serious approach.
I need you to record a video instruction for me, like I recorded for you, how to return the English version of the page when the original Bosnian version appears.
Also, where should I replicate the issue, on my site or on a copy of the site on your server?
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