This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Tagged: Documentation request
This topic contains 10 replies, has 2 voices.
Last updated by Prosenjit Barman 1 year, 2 months ago.
Assisted by: Prosenjit Barman.
Author | Posts |
---|---|
October 2, 2023 at 8:04 am #14495247 | |
claireR-4 |
I have several websites already using WPML. However, the media translation is not working. |
October 2, 2023 at 5:38 pm #14499737 | |
claireR-4 |
Hi again |
October 4, 2023 at 4:30 am #14509355 | |
Prosenjit Barman Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello There, I checked the entire conversation you had with my colleague Noman and understood the issue. Since the translated Image appeared properly in the new post, perhaps updating the translation of the previously published post might fix the issue. Please follow the steps below. - Open the default post and make a small change in the title. Please let me know if that helps or if you need further assistance. I will be happy to help. Best regards, |
October 4, 2023 at 5:53 am #14509469 | |
claireR-4 |
Hi |
October 4, 2023 at 6:17 am #14509789 | |
claireR-4 |
Hello |
October 4, 2023 at 6:43 am #14509907 | |
claireR-4 |
Hi |
October 5, 2023 at 3:35 am #14516181 | |
Prosenjit Barman Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello Claire, I completely understand that updating such a large number of posts can be quite a task. According to the current process, an image added as a translation should instantly appear on the translated post. Since it is not happening in your case, could you please try the following and check if that helps? - Go to WPML > Media Translation and search for the Image. Please try and let me know how it goes. I will be happy to help if you need further assistance in this matter. Best Regards, |
October 9, 2023 at 1:29 pm #14540089 | |
claireR-4 |
Hi |
October 10, 2023 at 5:32 am #14544023 | |
Prosenjit Barman Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hi Claire, Please be informed that it is safe to click on the "start" button. Images on all translated posts will be updated only by doing so. But, it is better to take a full backup prior to that. The recommended approach for media translation is to first complete the translation of the post, and then use the media translation to upload the related translated image. The problem you're experiencing could be due to uploading the translated image before completing the translation of the post in which the image is included. So, please complete the translation of the post and then add the image translation. Once you add the translated image, make sure to run the scan and replace the original image with the translated image(Screenshot: hidden link) Please let me know the update. I will be happy to help if you need further assistance in this matter. Best Regards, |
October 11, 2023 at 9:14 am #14557389 | |
claireR-4 |
So |
October 12, 2023 at 5:33 am #14562561 | |
Prosenjit Barman Supporter
Languages: English (English ) Timezone: Asia/Dhaka (GMT+06:00) |
Hello Claire, Could I kindly ask if you've looked into what happens when you translate the media after finalizing the post/page translation? If it stays the same, a closer inspection will be required to understand the root cause. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. You will find the needed fields below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it. Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you. IMPORTANT Looking forward to your response. Best Regards, |