The page request was canceled because it took too long to complete

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This topic contains 11 replies, has 2 voices.

Last updated by anil-kumarS 1 year, 9 months ago.

Assisted by: Christopher Amirian.

Author	Posts
February 17, 2023 at 12:12 pm #13056993
anil-kumarS	we are facing this error:- The page request was canceled because it took too long to complete
February 17, 2023 at 12:27 pm #13057039
anil-kumarS	This problem is appearing in global elements of avada
February 19, 2023 at 8:11 am #13063701
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The 502 gateway error is happening on the server level: hidden link You will need to contact your hosting service provider and ask them to give you the server log to see why this is happening. Also, you need to make sure if this is happening with WPML disbaled to make sure if WPML has any role on it at all. - IMPORTANT STEP! Create a backup of your website. - Deactivate WPML and see if the same issue happens. - If yes then it is not related to wpml. - If no, Activate WPML. - Go to "WordPress Dashboard > Plugins" and deactivate all plugins except Fusion, Core, Fusion Builder, WPML and WPML add-ons. - Check if you can still recreate the issue. - If not, re-activate your plugins one by one and check the issue each time to find out the plugin that causes the problem. Thanks.
February 20, 2023 at 11:15 am #13068759
anil-kumarS	I have Followed the steps, but still facing the issue
February 20, 2023 at 1:08 pm #13069901
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Would you please kindly contact your hosting service provider and ask them to give you the log to see why the 502 error happens? That is needed to see what is happening under the hood. Also, I'd appreciate it if you could give me the URL/User/Pass of the WordPress dashboard. Please make sure you give the staging website and not the live website. Make sure you set the next reply as private.
February 20, 2023 at 2:38 pm #13071157
anil-kumarS	I have talked to hosting provider, there is an issue with wpml
February 21, 2023 at 1:50 pm #13079767
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, Ok we will need to be able to see that error the hosting provider mentioned to be able to continue troubleshooting. Would you please share the error that the hosting provider mentioned? Thanks.
February 22, 2023 at 10:15 am #13087101
anil-kumarS	Here is an error, there is written that contact wpml support, please solve this error or tell us the steps to follow
February 22, 2023 at 12:36 pm #13088855
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The error that you mentioned in the screenshot is happening because the WPML and WPML addons use an older version of WPML. - IMPORTANT STEP! Create a backup of your website. - Go to "WordPress Dashboard > Plugins > Add new > Commercial (tab)". - Update WPML and its addons there. For more information: https://wpml.org/faq/install-wpml/#automated-updates
February 25, 2023 at 9:20 am #13113323
anil-kumarS	All the Plugins and Addons are Updated, Kindly Solve the issue and look into it, and what are the causes of this issue ?
February 26, 2023 at 7:30 am #13115785
Christopher Amirian Supporter Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there, The error that you shared should not happen with the version of WPML that you have. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. Also please give me the steps to be able to see the error and I will investigate. Thank you.