The Spanish version of the ACF options page gives me a fatal error

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Tagged: Bug

This topic contains 18 replies, has 2 voices.

Last updated by Bigul 1 year, 8 months ago.

Assisted by: Bigul.

Author	Posts
June 27, 2023 at 11:16 am #13901845
incloI	I am trying to: I have some fields for the footer in an ACF Options page and when I switch to the second language (Spanish) I get a fatal error. Link to a page where the issue can be seen: Worpress Dashboard > Theme Settings > ES hidden link I expected to see: The fields for the footer populated with the Spanish content Instead, I got: I fatal error I have tried deactivating the ACF fields but the problem seems to be with the options page itself. The page is just the boiler plate code from their documentation.
June 27, 2023 at 4:58 pm #13905097
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Please try the following steps after a full site backup{mandatory} and make sure you are getting the expected results or not. 1) Upgrade to the latest version of ACF - hidden link 2) Increase WP Memory Limit to 256 MB(the minimum required memory limit for WPML is 128). Please check the following links for more details https://wpml.org/home/minimum-requirements/ https://developer.wordpress.org/apis/wp-config-php/#increasing-memory-allocated-to-php 3) Increase the MaxInputVars of PHP settings to 10000. Please check the following article for more details and contact your system admin/hosting provider for upgrading this configuration. hidden link -- Thanks! Bigul
June 27, 2023 at 5:36 pm #13905291
incloI	Hi Bigul, I updated the plugin and had my host support do the other 2 items and the problem is still occurring. What's next?
June 28, 2023 at 9:01 am #13908459
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates. Please fill in the private details fields after a full site backup{mandatory}. I would like to access the admin area of your site for further checking. Refer to the following links for more details about our private information-sharing policies. https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ hidden link -- Thanks! Bigul
June 28, 2023 at 1:43 pm #13910531
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the login details. This may be related to the following issue. But is resolved already. https://wpml.org/errata/advanced-custom-fields-and-php-8-0-offset-warning-and-error-on-acf-options-page-when-there-is-only-one-language/ So please allow me to make a duplicator copy of your site using the Duplicator plugin(https://wordpress.org/plugins/duplicator/) for debugging the issue on my local server. It will help us to troubleshoot the bug without affecting your live site. -- Thanks! Bigul
June 28, 2023 at 1:47 pm #13910589
incloI	Hi Bigul, Sure, go ahead. Let me know what you find. Best, Taryn
June 29, 2023 at 9:15 am #13916085
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Taryn, Thank you for the permission. I made a copy of the site and will debug it further locally & get back to you soon. Please wait. -- Thanks! Bigul
June 30, 2023 at 10:15 am #13922735
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Taryn, The issue is existing after the primaryl troubleshooting steps. So shared the details with our team and waiting for their expert opinion. We will get back to you as early as possible. Please wait. -- Thanks! Bigul
June 30, 2023 at 10:20 am #13922757
incloI	Ok thank you for the update. Let me know how it goes!
June 30, 2023 at 4:39 pm #13925137
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Taryn, Thank you for the updates. We will get back to you as early as possible. Please wait. -- Thanks! Bigul
July 3, 2023 at 7:38 am #13930501
incloI	Ok thank you!
July 3, 2023 at 2:51 pm #13934229
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Taryn, The ticket is escalated to our second-tier team for further debugging. Because the bug is existing after the possible workarounds. We will get back to you as early as possible. Please wait. -- Thanks! Bigul
July 8, 2023 at 11:21 am #13971249
incloI	Hi Bigul, Ok thank you. Let me know how it goes. Best, Taryn
July 10, 2023 at 10:00 am #13976515
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Taryn, The ticket is escalated to our developers for further debugging. We are trying for possible workarounds and get back to you soon. Please wait. -- Thanks! Bigul
July 10, 2023 at 3:20 pm #14007651
Bigul Supporter Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hi Taryn, This bug is happening because of a conflict with flexible fields. We are getting the expected results after the following steps. So please try it after a full site backup{mandatory} and let us know your feedback. 1) Log in to the database using a tool like PHPMyAdmin 2) Locate the wp_options table(may the table prefix will be different in your case) 3) Find the option options_es_resources 4) Delete it Please consider it as a workaround for the time being. Our developers are still working on it. -- Thanks! Bigul