[Escalated to Compatibility team] The translated product category shows no products

Hello there,

Thank you for your patience while we worked on this.

We checked it and this issue has been reported previously. We have an open ticket within our developers to analyze and eventually change this behavior.

Upon further review, we were able to find a workaround that might help mitigate the issue in the meantime.

This could be done with the following steps:

- Open the app/public/wp-content/plugins/woocommerce-memberships/templates/myaccount/my-memberships.php file
- Replace the following snippet (around line 76):

<?php foreach ( $customer_memberships as $customer_membership ) : ?>

	<?php if ( ! $customer_membership->get_plan() ) { continue; } ?>

- With:

<?php foreach ( $customer_memberships as $customer_membership ) : ?>

	<?php if ( ! $customer_membership->get_plan() ) { continue; } ?>

	<?php 
		// WPML Workaround for compsupp-7163
		if ( class_exists('Sitepress') ) {
			$wpml_current_lang = apply_filters( 'wpml_current_language', NULL );
			$membership_wpml_language_details = apply_filters( 'wpml_post_language_details', NULL, $customer_membership->plan_id ) ;

			if ( $wpml_current_lang != $membership_wpml_language_details['language_code'] ) {
				continue;
			}
		} 
	?>

But please note that this can also have side effects. For example, if you cancel a membership in the original language, you will not be automatically cancelling the memberships in secondary languages, and they will also not be available in that screen (unless you switch the language).

I tested it in the sandbox I provided you with and it seems to be working properly in there.

Can you please make a full backup of the live site and test the workaround above?

Thank you, please let us know.
Mateus

Hello there,

This is the behavior of the workaround above.

For a definitive solution I'm afraid we need to wait on our developers to analyze this request and eventually implement the needed changes.

I'll keep you posted.

Mateus

Hi Eric,

Thank you for your patience while we continue to investigate this issue.

I wanted to provide an update on the current status. Our developers are still working on a permanent fix for the issue with WooCommerce Memberships and WPML. I'm afraid we don't have a precisa ETA for when this fix will be available.

In the meantime, while we understand it is not perfect, the workaround provided earlier remains the only mitigation we have. This workaround can help ensure that the product restrictions work as expected across different languages, although it does require manual adjustments and has some limitations.

We appreciate your understanding and patience. If there are any further updates or if our developers come up with a better solution, we will notify you immediately.

Kind regards,
Mateus

Hi Eric,

I apologize for the prolonged delay and understand your frustration with the current situation.

I have requested further feedback from our developers, but unfortunately, a definitive fix for the WooCommerce Memberships and WPML compatibility issue is still in the works, and we do not have an ETA at this time.

In the meantime, I have conducted a search to find alternative membership/subscription systems that are known to work well with WPML. Here are some options you might consider:

https://wpml.org/plugin/buddypress/
https://wpml.org/plugin/buddyboss-platform/
https://wpml.org/plugin/wp-user-manager/
https://wpml.org/plugin/membership-for-woocommerce/

I hope one of these alternatives can meet your needs while we continue to work on a permanent solution for the WooCommerce Memberships issue. If you have any other questions or need further assistance, please let me know.

Thank you for your understanding and patience.

Kind regards,
Mateus