The website has credits but the automatic translation doesnt know

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Supporter timezone: Europe/Bucharest (GMT+02:00)

Tagged: Credits

This topic contains 4 replies, has 1 voice.

Last updated by Mihai Apetrei 13 hours, 46 minutes ago.

Assisted by: Mihai Apetrei.

Author	Posts
November 20, 2024 at 9:21 am #16423199
micheleC-36	Background of the issue: I want to translate some pages from English (main language of the site) to Italian using WPML. I've assigned over 23,000 credits to ecoprogetti.com. Symptoms: The automatic translation only gives me 2 options: buy credits or pay as you go, despite having credits. Questions: Why is the automatic translation not recognizing the assigned credits? How can I use the assigned credits for automatic translation on ecoprogetti.com?
November 20, 2024 at 9:35 pm #16426572
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. I'm sorry to hear that you are going through this and I'm here to help you resolve this. Those credits probably got stuck. So, please let me explain why I think this situation with the credits might be happening. When you initially install and set up WPML, an automatic translation account id is created automatically in the process. If you uninstall/reset WPML or reinstall/set WordPress from scratch, a new automatic translation account ID will be generated, and the credits will remain in the old account. On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account? Then, please go here (https://wpml.org/account/sites/) > remove the current site key > generate a new one > then go to your website's backend > Plugins > Add new > Commercial > UNregister WPML from the old key > RE-register WPML with the new key. Now, you can re-add the credits to your site by following the steps here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/ Please let me know if that works fine for you. Mihai Apetrei
November 21, 2024 at 10:52 am #16428549
micheleC-36	Hi Mihai, There seems to be a problem in this step (On this page (https://wpml.org/account), can you click the "add/remove credits” button and move the credits back to your WPML.org account?) Can you do it for me? Thank you
November 22, 2024 at 2:49 pm #16434307
micheleC-36	Please Mr Mihai, help me out. I've got a website on hold for this issue. Thank you!
November 23, 2024 at 12:05 am #16435466
Mihai Apetrei Supporter Languages: English (English ) Timezone: Europe/Bucharest (GMT+02:00)	Hi there. Sure, I'm happy to add those credits for you. I would like to kindly request temporary access (wp-admin and FTP) to your site. The necessary fields can be found below the comment area. When you log in to leave your next reply, please be assured that the information you enter is private and will only be visible to you and me. Our Debugging Procedures I will thoroughly review various settings in the backend to determine if the issue can be resolved. While I will not make changes that affect the live site, it is still advisable to back up the site before granting us access. Should further debugging be necessary, I will create a duplicate and work in a separate, local development environment to avoid any impact on the live site. Privacy and Security Policy We have stringent policies in place regarding privacy and access to your information. For more details, please refer to: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - Prior to granting us access, please ensure that the site files and database are backed up. If you do not see the wp-admin/FTP fields, please refrain from posting your website details as they will be made public. Kindly request me to enable the private box if you do not see the required wp-admin/FTP fields. You can find the private box by following this link: hidden link I will await your response.