Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
9:00 – 15:00 9:00 – 15:00 9:00 – 15:00 9:00 – 15:00 9:00 – 15:00 - -
- - - - - - -

Supporter timezone: Asia/Yerevan (GMT+04:00)

This topic contains 9 replies, has 2 voices.

Last updated by Christopher Amirian 1 year, 5 months ago.

Assisted by: Christopher Amirian.

Author Posts
May 12, 2023 at 7:30 am #13634581
May 12, 2023 at 7:48 am #13634861

benjaminJ-4

Please make sure that jtn@web-koncept.dk gets the response, when a solution has been found. Thanks!

May 14, 2023 at 12:26 pm #13642991

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Would you please tell us how many credits you want to add to which website? we will do that for you.

There is an issue internally that we are in the process of fixing, but till then we can do the credit assignment manually for you.

Thank you.

May 15, 2023 at 5:20 am #13644353

benjaminJ-4

Hi again Christopher

Could you please assign 8000 credits to hidden link

- On a sidenote, it seems some of my colleagues had previously added credits to other sites by mistake. - If we have no "vacant" credits unassigned, feel free to remove credits from any other site.

Thank you!

May 15, 2023 at 5:21 am #13644355

benjaminJ-4

Oh, i see we actually have almost 3000 credits already on hidden link according to the websites own accord, so just 5000 more credits would be sufficient i believe.

May 15, 2023 at 7:50 am #13645143

benjaminJ-4

Hi again. I would also like 4000 credits, added to hidden link, and hidden link (4000 each).

I also tried to purchase new credits, but the payment does not seem to work properly, and does not allow me to checkout with creditcard (keeps loading).

Same here, if we have no vacant credits, feel free to "take these" from other sites.

Alternatively, if you can inform me of which sites that have credits, i can return them to the panel myself.

May 24, 2023 at 7:48 am #13704725

benjaminJ-4

Hi again Christopher

We are really being hindered by the lack of credits control, and are still awaiting assistance and reply from you here.

Could you please get back to us as fast as possible.

Thank you

May 24, 2023 at 7:54 am #13704777

benjaminJ-4

Hi again Christopher, I am sorry, i missed the private respons from you.
I had missed the respons as it did not come directly back to jtn@web-koncept.dk, which is the mail i am on.

I have not freed enough credits for the re-distriubution to take place.
20.000 credits should now be returned to the admin panel.

Thank you!

May 24, 2023 at 11:50 am #13706717

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi there,

Thank you for getting back to us. Just to make sure that we are on the same page, the notification emailed go to the email that you used to register in wpml.org: kontakt@web-koncept.dk

Thank you for freeing up 20,000 credits to wpml.org.

I already assigned 5000 credits to hidden link.

But for the other two websites I do not see them in the list.

Would you please make sure that you have registered a WPML key with your account so I can then assign the credits?

Thank you.

May 25, 2023 at 7:08 am #13712521

Christopher Amirian
Supporter

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

One more thing, we had an update in the internal wpml.org code.

Please check if now you can see the list of the websites on your account.

Thank you.

The topic ‘[Closed] There are no websites registered on your account’ is closed to new replies.