Hello,
after updating the site (plugin, theme, wordpress) the home page and all other pages present a blank page: no php error.
From the server log we found:
[Wed Aug 02 13:28:24.052883 2023] [core:error] [pid 2928017:tid 139895188215552] [client 94.16.15.27:34350] AH00124: The request exceeded the limit of 10 internal redirects due to a probable configuration error. Use 'LimitInternalRecursion' to increase the limit if necessary. Use 'LogLevel debug' to obtain a backtrace.
If we disable WPML, the site works correctly.
The problem only affects the main language (IT), while the second language (EN) seems to work!
We have:
regenerate htaccess: does not resolve.
update wpml: also via ftp, does not solve
add a php snippet found on your blog: does not resolve
read other problems from your blog: does not solve.
Languages: English (English )Portuguese (Brazil) (Português )
Timezone: America/Sao_Paulo (GMT-03:00)
Hello there,
Thank you for contacting our support.
You mentioned that the site works fine when you disable WPML. But, have you tried the other way around? To disable all plugins except WPML? Does the error still happens like that?
I need to take a closer look at this issue.
I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Please, let me know if you need any additional details. Have a nice day.
No, I have not modified anything! Strange...
In any case, the problem of the widgets in the footer not being translated remains.
They are translated into EN via 'string translations' but in the front-end the translation is always in IT...
