[Resolved] Translated page is not visible

Hi,

Thanks for contacting us.

Can you please test minimal, using a default theme(if applicable) and with all non-WPML and essentials plugins disabled to see if the error persists. If possible make a backup of the site before doing it or test on a staging copy.

Also, so that we can take a better look at this, could you please attach the Debug info?

You can see how to retrieve and paste it here: https://wpml.org/faq/provide-debug-information-faster-support/.

In summary, these are the steps that you need to take in order to retrieve it:

- Go to WPML > Support > Debug Information
- Copy the Debug Information from there.
- Find the “Additional Data” section below this chat.
- Click on the “Debug Info” item to expand it.

I'm enabling the Debug Info template for your next reply.

Looking forward to helping you resolve this issue.

Hello there,

Thank you for sharing the access to the site. I'll try to address your concerns, please let me know if I miss something.

1) The home page in Portuguese and Spanish was getting an infinite redirect due to a conflict with a plugin 'Redirect 404 to Homepage'. After I disable it, both languages are showing a 404 not found error.

2) The 404 not found error is happening because the page that is set up as the front page as the moment: 'Edibbee' doesn't have a translation. You can translate it to Portuguese and Spanish and it should start working properly.

3) Regarding the language in the URL, it will show up as pt-pt because it is the language code set up in WPML -> Languages -> Edit Languages. For default languages, you can't change it. But if you want to use a different language code(it is where WPML gets the info to display in the URL) you could create a custom language and set the desired language code and flag for example.

4) I checked and it looks like the templates are not translated yet, can you please try the steps outlined here to get them translated and see if it fixes the issue? https://wpml.org/documentation/plugins-compatibility/elementor/#translating-elementor-templates

Thank you, please let us know
Mateus

Hello there,

I checked it and it looks like the current page set as the home page has the 'add translation' icon available, indicating that it might be missing a translation, please check the screenshot.

Regarding the templates, I found them to be at the post type 'footer' and 'header' respectively, please give it a try. You can filter by all post types and search for header and footer.

Alternatively you can try clicking on the following links directly and adding the translation from there by click on the + icon at the right bar:

Footer: hidden link
Header: hidden link

Thank you, please let us know.
Mateus

Hello there,

I checked it and I noticed that your WordPress memory limit was set to 40MB while the PHP memory was defined as 2GB:

Debug info
PHP MemoryLimit	2048M
WP Memory Limit	40M

This was preventing the home page Portuguese translation from saving properly. The Spanish translation seems to be partially translated, it needs to reach 100% before you can save it, so it is a different issue.

I went ahead and updated the WP memory limit and tried to save the home page translation again and I can see it now(please check the screenshot):hidden link

Regarding the header, a similar issue was happening, by increasing the memory limit I was able to save the translation just fine and I can see it applied to the Portuguese pages.

I checked the footer but it is not 100% translated, can you please review it and finish translating it?

Once you translate the home page to Spanish(Portuguese is OK now) and the footer to Portuguese and Spanish, the rest should be covered by now.

Thank you,
Mateus