Translated portfolio pages are broken

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing issues with translated portfolio pages on your website, where photos disappear, and the arrangement shows incorrect language text. This problem started after recent edits to the portfolios.
Solution:
We recommend adding a custom XML configuration to your WPML settings to ensure that all necessary attributes are correctly translated. Here is the XML code you should add:

<wpml-config>
<shortcodes>
<shortcode>
<tag>norebro_heading</tag>
<attributes>
<attribute encoding="base64">title</attribute>
<attribute encoding="base64">subtitle</attribute>
</attributes>
</shortcode>
<shortcode>
<tag>norebro_text</tag>
</shortcode>
</shortcodes>
</wpml-config>

This configuration should help in translating the subtitle and other text elements correctly. If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Bug

This topic contains 41 replies, has 0 voices.

Last updated by Kor 8 months, 3 weeks ago.

Assisted by: Kor.

Author	Posts
August 18, 2025 at 2:50 pm #17328308
Kor	Thanks for your reply. If you switch from the Classic Translation Editor, you'll have to translate the contents again using the Advanced Translation Editor. Then, the translations will be saved in the translation memory. https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/
August 18, 2025 at 2:55 pm #17328314
georgiM-3	Thanks for this information. A few more questions. 1. Will the custom patch you made work after updating the Norebro theme? 2. If the translated page has a different design and content than the original, what should I do?
August 18, 2025 at 2:57 pm #17328315
Kor	Thanks for your reply. 1. Are you referring to the custom XML configuration that I've added? 2. If this happens, let me know and I will recheck. If this ticket is closed, you can open a new ticket anytime and we'll check what's going on.
August 18, 2025 at 3:01 pm #17328349
georgiM-3	"1. Are you referring to the custom XML configuration that I've added?" Yes, that. Will it work after the Norebro theme is updated? "2. If this happens, let me know and I will recheck. If this ticket is closed, you can open a new ticket anytime and we'll check what's going on." If the need for the information and the arrangement need to be different from the original language in the translated page
August 18, 2025 at 3:04 pm #17328352
Kor	Thanks for your reply. 1. Yes, it will still work without issues. 2. You'll have to manual translation to achieve this https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
August 18, 2025 at 3:10 pm #17328401
georgiM-3	Thanks for that info too. If I make a Norebro child theme, will everything we've set up so far work?
August 18, 2025 at 3:11 pm #17328406
Kor	Thanks for your reply. You'll need to check with your theme author if it breaks any features from the theme. But if you're referring to WPML, all settings should be there even after switching to Child Theme.
August 18, 2025 at 3:16 pm #17328429
georgiM-3	When using AI translations, there are 4 options that translate with credits. If I understood correctly. Are the credits in question being purchased?
August 18, 2025 at 3:19 pm #17328434
Kor	Thanks for your reply. Yes, you can purchase it from your account here https://wpml.org/account/manage-credits/ and you can read more about it here https://wpml.org/faq/what-are-credits/
August 18, 2025 at 7:58 pm #17329420
georgiM-3	I started translating other pages and another problem appeared. The headers have sub-headers that the translator doesn't show for me to translate. hidden link
August 19, 2025 at 4:43 pm #17332264
Kor	Thanks for your reply. I've added the missing custom XML configuration and you should be able to translate the subtitle now as shown in the attached screenshot. <wpml-config> <shortcodes> <shortcode> <tag>norebro_heading</tag> <attributes> <attribute encoding="base64">title</attribute> <attribute encoding="base64">subtitle</attribute> </attributes> </shortcode> <shortcode> <tag>norebro_text</tag> </shortcode> </shortcodes> </wpml-config>
August 19, 2025 at 11:25 pm #17332909
georgiM-3	Thank you. Subtitles are now working. There was some problem with the translation of the portfolios as I have shown in the images. The translator probably doesn't work with all Norebro tools. If you can set them up
August 20, 2025 at 2:54 pm #17334682
Kor	Thanks for your reply. Could you please share your credentials here again? It's not working when I tested it.
August 20, 2025 at 6:49 pm #17335390
georgiM-3	hidden link
August 20, 2025 at 9:52 pm #17335575
georgiM-3	1. I've translated this page six times now and it breaks again and again. Because there are different images in the translation, I use Word Press Editor. I switch to BG Word Press Editor => switch to EN => make the necessary corrections in the editor and save. After some time it breaks. hidden link I am translating this portfolio in the same way. And she broke hidden link 2. I translated this portfolio with the WPLM translator. The translated verse is not loading. hidden link This one doesn't load either hidden link