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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that the Greek version of a blog post was incorrectly marked as 'Uncategorized' alongside the correct category, and they were unable to unselect 'Uncategorized' despite not having chosen it initially.
Solution:
We recommended checking the WPML > Taxonomy Translation and running the synchronization to resolve the issue. This action should correct the categorization error.

If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Additionally, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.

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This topic contains 3 replies, has 2 voices.

Last updated by Lucas Vidal de Andrade 5 months ago.

Assisted by: Lucas Vidal de Andrade.

Author Posts
June 16, 2024 at 1:34 pm #15742496

nickF-8

Background of the issue:
I posted to my blog last week and translated into 4 languages as I always do. For some strange reason, the Greek version of the post was marked as Uncategorized (as well as the correct category: Video Games). But I never selected Uncategorized, so now I cannot UNselect it! I tried clearing the WPML cache but that didn’t fix this. The post is here: hidden link

Symptoms:
The Greek version of the post was marked as Uncategorized along with the correct category, and I cannot unselect Uncategorized.

Questions:
Can you look into why the Greek version of the post is marked as Uncategorized?
How can I unselect the Uncategorized category from the Greek version of the post?

June 17, 2024 at 5:26 pm #15746620

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I went to WPML > Taxonomy Translation and ran the synchronization. Everything seems in order now. Can you please confirm?

Taxonomy translation _ Hellenic Moon _ WordPress.jpeg
June 17, 2024 at 6:10 pm #15746709

nickF-8

Thanks Lucas, that seems to have worked. Could you just explain in a few words what the problem was and how your solution fixed it, so I know for future cases to do it myself. Thanks!

Could this problem/solution have anything to do with our other problem? I was really hoping it was a case of running some process needed to fix the other problem

June 17, 2024 at 7:39 pm #15746803

Lucas Vidal de Andrade
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hey there,

I synchronized the taxonomy. Please check the attached image. This option will only be available, if there are unsynchronized taxonomies on your website.

No, they are unrelated.

Taxonomy translation _ Hellenic Moon _ WordPress.jpeg