[Escalated to 2nd Tier] Translated string are shown in a incorrect language.

Hello,

I tested this issue on the staging environment before sharing the steps, but it seems the problem has returned. To investigate further, I’d like to replicate your site on my localhost for deeper debugging. Could you please share the wp-content folder and a database backup of your site?

Looking forward to your response.

Thank you!

Hello 🙂

Apologies for the inconvenience caused due to the delay.

I accessed the staging site and navigated to **WPML -> Themes and Plugin Localization** to scan the WooCommerce plugin. However, the process gets stuck. I reviewed the error logs but couldn't find anything useful. Could you please check if you can complete this scan or identify any issues in the server logs?

Additionally, I tried using the Duplicator plugin, but it’s unable to create a package. Downloading the files via FTP would take considerable time. If you have access to the server’s cPanel, could you zip the **wp-content** folder and create a database backup, then place them in the FTP folder so I can download them from there?

Looking forward to your response.

Thanks!

Hello there,

I only see database backup, can you zip the wp-content folder too and add it there?

Look forward to your reply.

Thanks

Hello there,

I have escalated the issue to our 2nd tier supporter and we noticed recently that a similar issue was reported which is now escalated to our developers.

As a workaround, can you try the following and see if it helps.
Go to WPML->Themes and Plugin Localization and disable the option "Automatically load the theme's .mo file using 'load_textdomain' " or remove woocommerce text domain from it.

I already tested this on the staging site and it's working for me.

Look forward to your reply.

Thanks

Sure, I will update you as soon as I will have further feedback.

Hello there,

The issue is still on our development queue, I will let you know as soon as I will have further feedback.

Thanks