Translating the footer

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with translating the footer on their website using the Divi theme. The footer displayed incorrectly in different languages across various pages.
Solution:
We recommended that the client review the documentation on how to translate Divi builder layouts with WPML. This documentation provides detailed steps on managing translations within the Divi theme builder. You can find the guide here: https://help.elegantthemes.com/en/articles/3684064-how-to-use-the-wpml-plugin-to-translate-theme-builder-templates

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.

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Tagged: Compatibility, Documentation request

This topic contains 3 replies, has 2 voices.

Last updated by Bobby 4 months, 1 week ago.

Assisted by: Bobby.

Author	Posts
September 6, 2024 at 5:48 pm #16150014
silviaR-17	Background of the issue: I'm having issues translating the footer used in this page and all the ones labeled as 'bhn': hidden link. I've tried so many different things, and for some reason, the footer still shows in Spanish in some English pages and in English in some Spanish pages. I've been working on trying to fix this for over a month now. Symptoms: The footer still shows in Spanish on some English pages and in English on some Spanish pages. Questions: How can I ensure the footer is correctly translated on all pages? What steps should I follow to troubleshoot footer translation issues in WPML?
September 6, 2024 at 7:15 pm #16150365
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, I can see you are using the Divi theme. Is the footer created using their theme builder layouts? If yes, please review the following documentation on how to translate the Divi builder layouts with WPML and let me know your results. hidden link
September 7, 2024 at 9:51 am #16151042
silviaR-17	Thanks Bobby! the documentation you shared worked perfectly for the footer issue. However, while I was fixing the footer, I found a much bigger issue: when I first translated all my products, everything worked perfect. But I just noticed that all products seems to be "duplicated", so there's a product A in Spanish and the same product A in English, so while I was manually updating the inventory for product A, I noticed I have to manually do it in both languages, which does not seems feasible. I'm scared this will allow visitors to purchase something that is out of stock. In the image I uploaded as an example, I only have 3 in stock, instead of 6, does this make sense? Thanks, Silvia. New threads created by Bobby and linked to this one are listed below: https://wpml.org/forums/topic/duplicate-products-2/
September 9, 2024 at 5:54 pm #16158363
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi Silvia, As we try to keep each thread to 1 issue and the original issue has been resolved I will split this into its ticket and we can mark this one as resolved.