[Resolved] translation adds line breaks breaking layout

Hello,

Thank you for reaching out to WPML support. While you wait for assistance from one of my colleagues, let me provide you with some initial debugging steps to help resolve the issue promptly.

I've inspected your website and identified that the issue specifically affects the "hivebuy-headline-cta" class. To rectify this, we can utilize custom CSS code. Please follow these steps to implement the fix:

1. Navigate to WP > Appearance > Customize > Additional CSS.

2. Insert the following custom CSS code:

span.hivebuy-headline-cta > br {
    display: none;
}

This code will address the issue by hiding the line breaks within the "hivebuy-headline-cta" class.

I hope this helps resolve the issue. Let me know if you need further assistance.

DISCLAIMER: Please know that any snippet or code suggested here is for educational purposes only. they are not meant to be the final solution but instead meant to point you in the right direction and are out of the scope of our support so we can't nor will modify, improve, debug or maintain it.

Hi Holger

Looking at the source of the page, it seems this content comes from a Divi Text module.

I can see an earlier report about the same issue, which seems to depend on the particular structure of the content being translated.

Could you share a screenshot where you are editing this module in the original German so that I can see exactly what the content is, and then I can confirm if it is the same issue as reported.

Thank you.

OK, so it does appear to be a variant of the same problem.

Based on the suggested solution for the few other clients affected by this I have made a change to the settings for your account in the translation editor which should fix the problem of br tags being inserted unnecessarily.

Could you please re-send the problem page for automatic translation and check the results? (You will no longer need the CSS workaround.)

Let me know how it goes, thank you.

Can you check the status of that translation from your site back end?

From my side it looks like the home page was sent for translation April 29 and is stuck with an incomplete status of "translating".

In which case you won't be seeing the results of the changes we made.

If you check the status in Translation Management and confirm the same we can delete the translation job and send it again.

OK, that explains why.

Well, I confirm the problem, and I confirm the workaround isn't working in this case.

I have shared all of the details with my colleagues and bumped the internal ticket so that it gets more attention. I'll report back when I have some news from them.