I’m writing because I’ve couple of problems with the translation process:
Continuously Loading on Complete Translation: When I edit a translation and click "Complete Translation," the process takes an unusually long time. It just keeps loading and doesn’t complete the translation.
Content Being not Translate at Time: After Complete Translation it is not being translated it will translate after very long time.
Formatting Tags/Markers Issue: I am still facing an issue when translating content with formatting tags or markers. Sometimes the content is not translated, and I also receive the following warning:
"The original sentence includes formatting markers, however, not all markers are applied to the translation."
I would greatly appreciate your assistance in resolving these issues.
I hope this message finds you well. I previously reached out regarding some persistent issues we are facing with the WPML translation process, but we have yet to receive a response. We kindly request your prompt assistance, as these issues are causing delays in our workflow.
Here’s a recap of the issues:
Continuously Loading on Complete Translation:
When I edit a translation and click "Complete Translation," the process takes an unusually long time to finish. It keeps loading indefinitely, and the translation never completes.
Content Not Being Translated Immediately:
After completing the translation process, the content does not appear translated right away. It takes an unusually long time for the translated content to show up.
Formatting Tags/Markers Issue:
I’m still experiencing problems when translating content with formatting tags or markers. Sometimes the content isn't translated properly, and I receive the following warning:
"The original sentence includes formatting markers, however, not all markers are applied to the translation."
In addition, we have created a video demonstrating these issues for your better understanding: hidden link
We would greatly appreciate a response and any guidance on how to resolve these issues promptly. Thank you for your continued support.
We kindly request you to please provide a solution to the problem. Our client has been waiting for several days for the resolution of this issue. We have shared a video explaining the issue, and all the site details have already been provided.
Please review the information and provide a solution as soon as possible, so that we can update the client promptly."
I hope this message finds you well. I previously reached out regarding some persistent issues we are facing with the WPML translation process, but we have yet to receive a response. We kindly request your prompt assistance, as these issues are causing delays in our workflow.
Here’s a recap of the issues:
Continuously Loading on Complete Translation:
When I edit a translation and click "Complete Translation," the process takes an unusually long time to finish. It keeps loading indefinitely, and the translation never completes.
Content Not Being Translated Immediately:
After completing the translation process, the content does not appear translated right away. It takes an unusually long time for the translated content to show up.
Formatting Tags/Markers Issue:
I’m still experiencing problems when translating content with formatting tags or markers. Sometimes the content isn't translated properly, and I receive the following warning:
"The original sentence includes formatting markers, however, not all markers are applied to the translation."
In addition, we have created a video demonstrating these issues for your better understanding: hidden link
We kindly request you to please provide a solution to the problem. Our client has been waiting for several days for the resolution of this issue. We have shared a video explaining the issue, and all the site details have already been provided.
Please review the information and provide a solution as soon as possible, so that we can update the client promptly."
Hello There,
Thanks for contacting WPML Support. Sorry for the delay in responding due to the weekend.
I fully understand the issues and am happy to assist. I’ve provided answers to both issues you mentioned, outlined in the points below.
1. Translation stuck and not displaying immediately: From the video, I noticed that you tried to edit the translation by clicking the "Edit Translation" link at the top of the page. Please note that this method is known to cause issues where the translation editor gets stuck or the translation is not applied correctly. Please check the Errata below for more details.
Could you please try the workaround mentioned in the Errata? I hope it will help in solving the issue with translation.
2. Formatting Tags/Markers Issue: From the screenshot, I can see that HTML formatting was applied only to the text "Testing 2" in the original, but in the translation, you’ve selected a larger portion of text for formatting. Please refer to this screenshot: hidden link. This is why the translation is not being saved. In the translation, you need to select and format only the same portion of text that was formatted in the default language.
Please select the translation of the word "Testing 2" and apply the formatting to that word only. After doing this, you should be able to save the translation successfully.
I hope the information above helps. Feel free to let me know if you need further assistance or clarification regarding any particular point. I'll be happy to help.
Best regards,
Prosenjit
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