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[Resolved] Translation jobs cancelled

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This topic is split from https://wpml.org/forums/topic/change-all-urls-to-english/

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This topic contains 18 replies, has 3 voices.

Last updated by Ahmed Mamdouh 2 months, 3 weeks ago.

Assisted by: Ahmed Mamdouh.

Author Posts
August 13, 2024 at 6:35 am #16064518

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

Thanks for your update. I'll check with our 2nd tier support team and update you with our findings or suggestions.

Thanks,
Osama
August 13, 2024 at 11:08 am #16065842

nathanB-19

We need the translations to work asap. Its creating a lot of issues for us. Please revert with a solution asap.
August 13, 2024 at 11:24 am #16065884

Osama Mersal
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I'll update you as soon as I get our 2nd tier team's reply.

Thanks for your patience

Best regards,
Osama
August 13, 2024 at 7:00 pm #16067781

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hello,

This is Ahmed Mamdouh from the translation proxy team and I'll help you with this ticket.

I checked the issue and I found that the main reason for the batch cancellation is that the Spanish - Portuguese Brazilian and Portuguese languages are not configured in your project settings in the RWS Language Cloud TMS translation service.

So you need to contact RWS Language Cloud TMS and ask them to add the es, pr-br, and pr-pr to your project, and the batch will pass successfully.

Also, you can send the page to be translated into the other languages as all of them are pre-configured in your project in RWS Language Cloud TMS.

Let me know if you need any assistance contacting RWS Language Cloud TMS.

Best regards,
Ahmed Mamdouh.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.